We are Blue Sky - Africa's largest Salesforce partner, and a leading design-led digital transformation consultancy, and we're looking for great people to work with.


We're on a mission to be the biggest and best (in the eyes of our people, our competitors and our clients) Cloud Consulting company in Africa by 2027, and we need authentic, talented people to help us reach this goal.


With offices in South Africa and Mauritius, our teams are made up of diverse individuals with a variety of backgrounds and cultures, and we promote diversity and creativity in the way we deliver solutions for our clients.


We are seeking an experienced and proactive Senior IT Systems Administrator to join our Johannesburg-based team. This role is critical in ensuring smooth business operations through the management, administration, and support of all IT systems.
You will be a key player in both day-to-day operations and continuous improvement initiatives, requiring the ability to switch from first-level support to strategic thinking seamlessly.


As the Senior IT Systems Administrator at Blue Sky, you'll play a key role in the improvement, modernisation, management and security of all systems, assets and tools across all 3 of our operating areas (Johannesburg, Cape Town and Mauritius) and will be responsible for the management and upskilling of the Junior IT Systems Administrator.


Your ability to solve problems in a proactive, calm, yet high-urgency manner and your stakeholder management skills will be what set you aparrt from your peers and will set you on the path towards IT Manager. As Blue Sky grows, we expect this role to grow with us, and there is a significant amount of growth and challenge available to the person who takes on this role.


Responsibilities:
First Level Support:

• Provide first-line technical support to end-users, addressing hardware and software issues promptly.
• Respond to help desk requests and troubleshoot problems related to desktops, laptops, printers, and AV equipment.
• Perform user account management tasks, including account creation, modification, and termination.

Second Level Support:

• Diagnose and resolve technical issues escalated from the first level, ensuring timely and effective problem resolution.
• Manage and support enterprise applications, including Microsoft 365, Atlassian Suite, and Lucid Charts, among others.
• Assist with network troubleshooting and connectivity issues, including logging calls to and managing escalations to service providers.

Third Level Support:

• Investigate and resolve complex technical problems related to servers, networking, and infrastructure.
• Perform system upgrades, patches, and ensure the overall health and security of servers and systems.
• Collaborate with other IT teams to design and implement infrastructure improvements.
• Assist with any other technical issues related to IT Assets, software, suppliers or tools.

Business Improvements:

• Read, research and remain up-to-date with leading practices
• Suggest and present ideas for business improvements and enhancements

Infrastructure Management:

• Monitor and maintain server infrastructure, ensuring optimal performance and availability.
• Implement backup and disaster recovery strategies for critical systems.
• Conduct regular system audits to ensure compliance with security policies.

Documentation and Training:

• Create and update documentation for IT processes, configurations, and troubleshooting procedures.
• Provide training and guidance to end-users on best practices and efficient use of IT resources.

Networking and Cloud:

• Manage network operations with a good understanding and practical experience.
• Administer and configure networks, including Office365, Azure Active Directory, and other Microsoft and AWS cloud services.

Customer Service:

• Deliver proactive customer service with patience and a willingness to help.
• Maintain a customer-centric approach in all interactions.

Qualifications

• Tertiary qualification in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Systems Administrator or similar role.
• Experience in administering and managing diverse IT systems, including Microsoft Windows, mac OS, O365, Network Security, Endpoint Security, and Atlassian Suite.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in administering and troubleshooting Active Directory and Group Policy.
• Experience with virtualization technologies (VMware, Hyper-V).
• Familiarity with networking concepts and protocols.
• Excellent problem-solving and communication skills.
• Relevant certifications (e.g., Microsoft Certified: Azure Fundamentals/Administrator, Comp TIA Security+, Comp TIA A+, Comp TIA Network+, Fortinet NSE 1-3, CCNA) are a plus.

Culture and Benefits:


Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, and mentoring.


Our Culture

We want to go far

And we want to go fast

so.....

Are you ready to shoot for the moon?

https //culture.bsky.co.za/