Spain Job Openings
Joivy
Building and Customer Success Manager (f/m/x)
Madrid
FULL TIME
October 16, 2024
Dove Vivo by Joivy
Part of the Joivy Group, Dove Vivo is the largest co-living company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.
Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro-living, vacation, student housing, multifamily and co-working - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:
Role & Team
We are looking for a Building and Customer Success Manager (f/m/x) who will oversee residential properties' daily operations and maintenance, ensuring smooth building management and exceptional tenant service. This includes managing the building’s physical aspects, ensuring safety and compliance, and fostering positive relationships with tenants to improve their experience and retention. The role also involves coordinating vendors, handling service requests, and implementing strategies to enhance property value.
Your key responsibilities will be:
Building Management
In Joivy we are:
What you'll find in Joivy
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
-
By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, you can find here: https://cdn.dovevivo.it/assets/docs/careers/privacy_policy.pdf
Part of the Joivy Group, Dove Vivo is the largest co-living company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.
Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - co-living, micro-living, vacation, student housing, multifamily and co-working - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:
- Dove Vivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering co-living company in France
- Dove Vivo Campus: the leading company in student housing in Italy
- Rinnow!: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: co-working space and community hub in the heart of Milan
Role & Team
We are looking for a Building and Customer Success Manager (f/m/x) who will oversee residential properties' daily operations and maintenance, ensuring smooth building management and exceptional tenant service. This includes managing the building’s physical aspects, ensuring safety and compliance, and fostering positive relationships with tenants to improve their experience and retention. The role also involves coordinating vendors, handling service requests, and implementing strategies to enhance property value.
Your key responsibilities will be:
Building Management
- Oversee daily building operations, including inspections, maintenance, and repairs to ensure systems are functional and compliant with safety standards.
- Manage vendor relationships, negotiate contracts, and ensure timely, cost-effective services and improvements.
- Monitor the condition of common and exterior areas, ensuring cleanliness, safety, and accessibility.
- Manage property budgets and ensure compliance with local, state, and federal building regulations.
- Serve as the main point of contact for tenants, addressing complaints and service requests promptly.
- Build strong relationships with tenants to foster long-term occupancy and satisfaction.
- Communicate building updates and maintenance schedules, ensuring transparency.
- Monitor tenant feedback and property reputation on platforms like Google and Trust Pilot, addressing concerns as needed.
- Foster a collaborative, motivating team environment with clear goals and open communication.
- Oversee daily team operations, delegate tasks, ensure deadlines are met, and conduct regular team meetings to share updates.
- Monitor team performance, provide feedback, resolve conflicts, and recognize accomplishments.
In Joivy we are:
- Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role.
- Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on our same page.
- Collaborative and helpful – we go much further when we help each other improve whenever and however we can.
- Problem-solver by nature – we have loads of interesting challenges in our Problem Space which require some creative thinking.
- Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.
What you'll find in Joivy
- Competitive Compensation
- Benefit package (according to the country of reference)
- Meal vouchers
- Dynamic, young, and international work environment
- Strong professional growth
- People! You will work with great people and personalities who will support and inspire you throughout your journey
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.
-
By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, you can find here: https://cdn.dovevivo.it/assets/docs/careers/privacy_policy.pdf
New Job Alerts
Looking for similar job?
![Amazon Spain Fulfillment, S.L.U. Senior Building Management System Specialist [with Japanese]](/storage/logo/Amazon_Spain_Fulfillment__S.L.U..jpeg){kind=logo}
Amazon Spain Fulfillment, S.L.U.
Senior Building Management System Specialist [with Japanese]
Barcelona
FULL TIME
August 27, 2024
View Job Description
Amazon Spain Fulfillment, S.L.U.
Senior Building Management System Specialist [with Portuguese]
Barcelona
FULL TIME
August 27, 2024
View Job Description
Worley
Senior Technical Consultant, Buildings & Master Planning
Madrid
FULL TIME
September 23, 2024
View Job Description
Amazon Spain Fulfillment, S.L.U.
Senior Building Management System Specialist
Barcelona
FULL TIME
October 14, 2024
View Job Description
Airbus Operations SL
Building & construction engineer/arquitect
FULL TIME
October 10, 2024
View Job Description
New Job Alerts