Customer Service Representative - German Speaker - Pharmaceutical Logistics

We're hiring a German Speaker- Customer Service Representative to join our Customer Service team in Madrid, Spain

We offer an exciting and dynamic place to work with lots of room to work independently and a collaborative environment with a great culture. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training. We offer an international working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

World Courier's Customer Service Representatives are responsible for the end to end logistical coordination of complex, urgent and potentially life saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.

Responsibilities

• Communication and contact with customers and prospects.

• Develop customer relationships.

• Plan and execute shipment orders.

• Prepare and submit written quotes to customers.

• Provide customer specific reporting.

• Be a key player in booking and cutting waybill.

• Receive and reply to enquiries via email, phones and throughout our internal IT system.

• Monitor and track ongoing shipments, react to any deviations.

• Communicate temperature results asap after delivery, check and note any deviations.

• Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines.

• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers.

• Interest of developing more managerial skills to become a team lead according to timelines and performance.

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What your background should look like

Minimum Skills, Knowledge and Ability Requirements:

• Ability to communicate effectively both orally and in writing.

• Strong interpersonal skills, team player and quick learner.

• Strong organizational skills; attention to detail.

• Ability to resolve issues quickly and efficiently.

• Ability to represent a positive and professional image.

• Ability to learn fast in new platforms or systems.

• Ability to work independently and self-organized.

Desired attributes:

• Native or fluent in English and German is required.

• Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.

• Graduate in fields such us International Trade, Logistics or similar preferred.

• Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.

• Strong knowledge of Microsoft Office.

Other relevant info:

• Job location is in Av. de Suiza, 1, 28821 Coslada, Madrid

• Shuttle service provided from Avda.America or can access by car.

• Shifts 7:30-16:30 / 9:00-18:00 rotatory on a weekly basis, 40hours per week, Monday to Friday.

• No weekends coverage or on-duty shifts.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned