Tec Alliance interconnects entirely global automotive aftermarket data & and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.
Your role:

• Independently and competently analyzing the problems or error messages of the received queries and coordinating solving of issues.

• Documentation of solutions in the ticket system and responsibility for adhering to defined service level agreements (SLAs) and ensuring a timely feedback with customers.

• Supporting new and further developing of our software solutions.

• Furthermore, establishing new business relationships is one of your tasks.

Your profile:

• Professional experience in 1st level support or in a ticket system service center.

• Ideally, knowledge of web services (SOAP/ REST) which will be enhanced on the job

• Enthusiastic about digital solutions and a good basic understanding of technology

• Language proficiency in English, German and French (B2 or higher)

• All other languages are highly advantageous, ideally polish, German and Spanish

Benefits:
Contracts, Salary, and non-monetary benefits
All our contracts are by default unlimited (probation period is six months)
Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.
Our travel policy allows for expense reimbursement, ensuring you can explore the world without stressing over your wallet
️Group accident insurance
Discounts on our corporate benefits program with a broad range of partners
Flexible remuneration: You have the option to allocate a portion of your salary towards either discounted meal vouchers, kindergarten or health insurance, providing you with valuable benefits and tax advantages.
Location-independency / flexibility :
Hybrid or Remote within Spain: Remote work from anywhere in Spain or a hybrid setup. For hybrid, you'll join us at our Santa Cruz de Tenerife office one day per week. Flexible options tailored to your preferences and lifestyle.
Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal‍
Set-up: for this, we will provide you with a tailored tech set-up (notebook, headset, backpack) if you are working in an office, and for remote workers, we have an extended set-up
Vacation: 30 working days a year
️ Balance job & life: Flexible working hours: you decide where and when you work
OKRs instead of micromanagement: our OKRs ensure that our leadership style is based on results, not the process. In other words, we practice extreme ownership.
Culture:
We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team
️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.
Come as you are - do you prefer T-shirts over a shirt? Great.
Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we´re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team
Please note

• that Tec Alliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding.
• that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Spain, you must work from within Spain. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.

Contract title: your position is part of our job profile “Customer Support". Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.