Spain Job Openings

JUJUR

Customer Support Representative - Dutch/Flemish - Barcelona

Barcelona

FULL TIME

November 7, 2024

Position: Dutch/Flemish Customer Support Representative
Location: Barcelona, Spain
Employment type: Full-time


DUTIES AND RESPONSIBILITIES:
  • Handle incoming B2C user requests via telephone/email
  • Log call details onto case management systems and provide response and resolution within SLA to customer
  • Solve requests/incidents that require a higher level of technical knowledge
  • Support technical enquiries and manage incidents of the client’s product, car electrical chargers
  • Progress / close service requests to a satisfactory conclusion on call management system
  • Proactively update customers with status and resolution progress
  • Monitor / progress all open queries in queue
  • Escalate potential service issues to appropriate level
  • Ensure contractual SLA is maintained
  • Respond to any reasonable task posed by the assigned manager
    • Achieve an excellent customer satisfaction level

REQUIREMENTS:
  • Have a proficient or bilingual level of Dutch and advanced level of English
  • Possess excellent customer care skills, knowledge and awareness
  • Have adequate professional experience
  • Are able to implement and manage changes in processes
  • Are responsible and possess independent work habit
  • Have good communication and team skills, flexibility and stress resistance
  • Follow the security rules of the company

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Indefinite contract
  • Schedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00
  • Dynamic and creative team with a positive and friendly atmosphere
  • Full paid training on the company and the project you'll be working on
  • Guidance and tools to reach your full potential
  • Relocation support for candidates from abroad
New Job Alerts
Barcelona Supercomputing Center (BSC)

Research Engineer Securing Processing Environments for Analysing Sensitive Data (RE2) - AI4S

Barcelona

FULL TIME

November 26, 2024

View Job Description
Universitat de Vic - Universitat Central de Catalunya

PDI Asociado o Asociada en el ámbito de la Salud Pública

Barcelona

FULL TIME

November 26, 2024

View Job Description
Inetum Spain

Team Leader IT - Scrum Master (perfil DATA)

Madrid

FULL TIME

November 26, 2024

View Job Description
Universitat de Vic - Universitat Central de Catalunya

PDI Asociado o Asociada en el ámbito de la Fisioterapia del Sistema Musculoesquelético

Barcelona

November 26, 2024

View Job Description
Talan

Systems Integration Team Leader Engineer

FULL TIME

November 26, 2024

View Job Description
leadtech

Social Ads Specialist (Full remote within Spain)

FULL TIME

November 26, 2024

View Job Description
leadtech

Frontend Developer (SEO) (Full Remote within Spain)

FULL TIME

November 26, 2024

View Job Description
Looking for similar job?
ADM Value

French Customer Service Agent-Barcelona SPAIN

Barcelona

FULL TIME

August 13, 2024

View Job Description
Reale Group

CUSTOMER SUPORT SPAIN

Madrid

FULL TIME

August 19, 2024

View Job Description
Manhattan Associates

Spain - Customer Support Consultant MAWM

Barcelona

FULL TIME

July 30, 2024

View Job Description
Aker BioMarine

Customer Care Representative located in Spain

Tarragona

August 6, 2024

View Job Description
AML Analytics Spain SL

Customer Experience Specialist

FULL TIME

August 1, 2024

View Job Description
Coach4expats

Customer Service Representative, Madrid - Spain

PART TIME

August 19, 2024

View Job Description
See What’s New: JUJUR Job Opportunities
JUJUR

Inside Sales Representative - Norwegian - Malaga

FULL TIME

November 7, 2024

View Job Description
JUJUR

Customer Lifecycle Manager - Danish

FULL TIME

November 7, 2024

View Job Description
JUJUR

Customer Experience Specialist - Dutch - Valencia

FULL TIME

November 4, 2024

View Job Description
JUJUR

Customer Support Representative - French - Barcelona

Barcelona

FULL TIME

November 4, 2024

View Job Description
JUJUR

Content Moderator - Dutch - Barcelona

Barcelona

PART TIME

October 22, 2024

View Job Description
View More Jobs by JUJUR
New Job Alerts
Barcelona Supercomputing Center (BSC)

Research Engineer Securing Processing Environments for Analysing Sensitive Data (RE2) - AI4S

Barcelona

FULL TIME

November 26, 2024

View Job Description
Universitat de Vic - Universitat Central de Catalunya

PDI Asociado o Asociada en el ámbito de la Salud Pública

Barcelona

FULL TIME

November 26, 2024

View Job Description
Inetum Spain

Team Leader IT - Scrum Master (perfil DATA)

Madrid

FULL TIME

November 26, 2024

View Job Description
Universitat de Vic - Universitat Central de Catalunya

PDI Asociado o Asociada en el ámbito de la Fisioterapia del Sistema Musculoesquelético

Barcelona

November 26, 2024

View Job Description
Talan

Systems Integration Team Leader Engineer

FULL TIME

November 26, 2024

View Job Description
leadtech

Social Ads Specialist (Full remote within Spain)

FULL TIME

November 26, 2024

View Job Description
leadtech

Frontend Developer (SEO) (Full Remote within Spain)

FULL TIME

November 26, 2024

View Job Description