Spain Job Openings

AMSpace Recruitment Consultancy

Danish Customer Service Representative in Malaga- Spain

FULL TIME

September 11, 2024

Job Title: Customer Service Representative (Danish-speaking)
Location: On-site, Barcelona, Spain (SELVA DE MAR 129)
Industry: Automotive

Contract Type: Indefinite, Full-time
Shift Details: Monday to Friday, 8:00 AM - 5:00 PM
Salary: €21,700 annually + €2,000 yearly in benefits
Job Summary:
Join our team as a Danish-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs.
Main Tasks:
  • Manage customer inquiries via phone, email, and chat, ensuring prompt resolutions.
  • Log contact details and resolve issues within established service level agreements.
  • Stay informed about products and services to provide accurate customer support.
  • Escalate significant issues to a Mentor as needed.
  • Follow all established project processes and procedures.
  • Support team members during absences and participate actively in team meetings.
  • Engage in additional tasks to sustain service performance and customer satisfaction.
Requirements:
  • Native-level Danish proficiency and fluent English.
  • Minimum of 1 year in customer service; automotive experience preferred.
  • Experience with electric vehicles is advantageous.
  • Familiarity with IT platforms and applications, including Windows and MS Office.
  • Strong listening and problem-solving skills to meet customer needs.
  • Ability to manage and resolve calls independently or escalate as necessary.
  • Commitment of at least 6 months to the role is required.


#Customer Service #Danish Speaking #Automotive Jobs #Barcelona Jobs #Career Opportunities #Join Our Team

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