Spain Job Openings
Marriott International, Inc
Front Desk Supervisor - Franchised
Madrid
FULL TIME
October 25, 2024
Job Number24169194
Job CategoryRooms & Guest Services Operations
LocationThe Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, Spain, Spain, 28014
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
POSITION SUMMARY
Assist staff with expediting situations related to guest service. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards
PREFERRED QUALIFICATIONS
Education: Bachelor’s degree in Hospitality or Business Administration
Languages: English and Spanish are required. Other languages are highly valued in the process
Related Work Experience: 2 years working in a similar position, continuously crafting guests’ experiences
Supervisory Experience: Preferably, at least 1 year of supervisory experience.
This company is an equal opportunity employer.
frnch1
New Job Alerts
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Santander
SBGM Operations Senior Analyst
Boadilla del Monte
FULL TIME
November 26, 2024
View Job Description
leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
Cognizant
Front-end (React.JS + React Native) Developer / Spain-based / Remote
Madrid
FULL TIME
October 3, 2024
View Job Description
PROMAN Spain
MOZO/A ALMACÉN- Carné toro frontal y retráctil
FULL TIME
October 8, 2024
View Job Description
Underwriting Solutions
Frontend Developer (React/Next.js)
FULL TIME
October 3, 2024
View Job Description
FREE NOW
Frontend Engineer (m/f/d) - Barcelona or remote in Spain
Barcelona
October 3, 2024
View Job DescriptionSee What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Supervisor(a) de Compras
Liberia
FULL TIME
November 26, 2024
View Job Description
Marriott International, Inc
Director of Banquets, Events and Dining Beyond
Liberia
FULL TIME
November 26, 2024
View Job Description
Marriott International, Inc
Purchasing Supervisor
Liberia
FULL TIME
November 26, 2024
View Job DescriptionNew Job Alerts
leadtech
Social Ads Specialist (Full remote within Spain)
FULL TIME
November 26, 2024
View Job Description
Santander
SBGM Operations Senior Analyst
Boadilla del Monte
FULL TIME
November 26, 2024
View Job Description
leadtech
Frontend Developer (SEO) (Full Remote within Spain)
FULL TIME
November 26, 2024
View Job Description