Descripción:

From Grupo Digital, we are looking for an Incident Manager
Work mode: Full remote.
Location: Madrid.
Residence and work permit in Spain is mandatory.
Salary: 35.000 - 40.000 € b/a

Requisitos:

• Incident Manager (+3 years experience).
  
• Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.
  
• Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
  
• Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices
  
• Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these
  
• Organising and chairing Post Incident Reviews (PIRs) with a focus on 'lessons learned'
  
• Ensuring toolsets are updated regularly and accurately • Participating in post incident reviews to identify root cause and prevent recurrence.
  
• Delivering high quality presentations (verbal / written) on timelines, cause and resolution
  
• Contributing to continuous improvement of incident management processes. Performs tasks to set up, operate, monitor, troubleshoot and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines
  
• Strong written and verbal communication skills in English - C1.
  

Grupo Digital
We are a group of technology companies in different areas: development, systems, automatic engineering, consulting... If you want to start your career in the field of web development and be part of a dynamic team, we look forward to your application!