JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems). Generally, works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.


CANDIDATE PROFILE
Experience Required:

• 8-10 years’ experience in the Information on Technology or related professional area.

• Need to have the appropriate qualifications and technical expertise.

• Communication is critical as you will deal with Guests.

• At least 5 years of experience in Marriot is necessary to understand the various IT systems and infrastructure.

• Having a ‘Guest-first’ mentality is needed to be successful in this role.

Preferred:

• Spanish language but not mandatory.

• System-related professional certifications desired.

• Some experience of Luxury hotel operations.

CORE WORK ACTIVITIES:

• Managing Technology Needs within Budget Targets

• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Confirms that property follows appropriate Marriot international Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies

• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks, processes invoices for the property.

• Conducts periodic inventories of applications and hardware; prepares reports as requested.

• Confirms that technology assets are secured.

• Complies with technology-related vendor contracts.

• Building and Sustaining relationships with Customers.

- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. - Provides customer service to associates at dedicated property.

• Responds to inquiries from customers/vendors/peer group.

• Assists in disaster recovery and business continuity as it relates to technology.

- Provides technical guidance. - Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriot IT resources.

• Images desktops, installs new software applications, applies patches, maps drive to appropriate server/network.

• Moves/adds/changes PCs/peripherals, migrating data when necessary.

• Performs routine desktop backup as scheduled or directed.

• Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK2) measures are in place.

• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.

• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.