SENIOR CUSTOMER EXPERIENCE AGENT with Dutch and English
Do you have experience in customer service through Contact Centers and are you ready to face new challenges?


This is your role at MSX!


Objective of the position:


Our Agents will serve as the primary point of contact for vehicle owners, addressing and resolving all requests related to their vehicle through multiple channels.
Responsibilities of the Agents:

• Manage driver inqueries thorugh multiple channels (e-mail, chat, phone calls);
• Complex Case Management: Handle escalated and more intricate cases, requiring a deep understanding of the issue and the ability to provide well-thought-out solutions;
• Work closely with internal and external teams to resolve cases, ensuring smooth communication and a timely resolution;
• Continouos case monitoring: tracking the progress of complex cases from intitiation to closure;
• Carry out database updates, report writing and reporting.

#LI-MU1
Spain-Madrid


We are looking for you if:

• You have minimun 2 years of experience in Customer Service or Customer Care or Contact Center roles.
• You have good proficiency in English and you also have strong language skills bilingual and/or native in Dutch.
• You are available to work onsite.
• You have availability to work weekends.
• You have knowledge of document management and operate dedicated document management platforms.
• You are a person with excellent oral and written communication skills.
• Proficient in MS Office365 applications (basic knowledge of Power Point and Excel).

What do we offer you?

• 
  Full-time indefinite contract. 40 hours per week.
  
• You will be part of a great team of professionals in an internationally consolidated company.
  
• You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.
  
• MSX Bazaar: Shopping portal exclusive for MSX employees.
  
• 23 days of Vacations + 3 extra days.
  
• Internal training plan.
  

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.


Who are we?


With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• 
  Consumer Engagement
  
• Parts, Accessories & Service Performance
  
• Actionable Insights
  
• Diagnostics & Repair Enhancement
  
• Warranty and Repair Efficiency
  
• Technical Information
  
• Learning Solutions
  
• Sales Performance
  

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.


The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Vision
To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry
The MSXI Mision
We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions


MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.