Customer Service and Support

Job Title:
Associate Sales Director (f/m/d) in BerlinJob Description
As our Associate Sales Director (f/m/d), you will become part of our success story with our client – a global leader in social media. At Concentrix, our team of over 1,000 innovative game-changers at our Berlin site, alongside colleagues in the Netherlands and Sweden, make a significant impact on the lives of our business customers and their companies every single day. We provide outstanding sales support to them and our client.
We Are Concentrix! We deliver fully integrated technology and services that drive the world’s top brands forward, now and into the future.
As our Associate Sales Director (f/m/d) at our Berlin, Germany site, you will embark on an exciting journey. You will be responsible for client relationship management, client retention, team performance and development, business execution, and process strategy. Improve the generation of revenue and business growth by leading a team of Sales Managers and Senior Sales Managers assigned to different client partnerships across 3 different sites.
Guide team performance and the delivery of our solutions: Inside Sales, Customer Success, Revenue Retention, Sales Enablement, and Channel Management. Experience supporting successful client engagement, delivering exceptional client service, and driving high client retention. Do you love to see your team members grow? Perfect! – You are responsible for the professional development of your team, including coaching and performance evaluation. Lead a complex portfolio, with high variability in client needs, geography, and client complexity. For this, you must possess the capacity to lead a global engagement and may be included in the Executive Briefing Center (EBC).
Is this the career step you are looking for? Excellent! We are looking for a leader who brings solid experience in leading sales teams of 300+ members, including leaders and has a true passion for customer experience, client relationship management and leading people.
Your responsibilities as our Associate Sales Director (f/m/d):

• Lead the management team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Ensure team understanding to achieve operating plan targets, sales targets and customer performance targets (CPTs)
• Support management of account portfolio P&L to hit gross margin targets
• Be an enabler to remove both internal and external roadblocks and help team to resolve challenges to support sales opportunities
• Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is up to date with the latest trends and market direction
• Be a point of escalation for the client and respond promptly to any issues raised
• Conduct root cause analyses to successfully drive project and team development forward.
• You will lead effective client management having a clear view of the account and how to maximize revenue and communicate quarterly objectives to client with understanding on CPT
• Deliver quarterly business reviews at regional/global level and participate in global business reviews conducted by the Account Manager
• Work with client contact on reporting, forecasting and pacing
• Prepare internal and external communication regarding expansion opportunities and progress to achieving sales goals, business insights and benchmarking
• Work across the larger organization to launch and manage client programs
• Create an environment that encourages expansion by making our value visible
• Partner and build business relationships with all partners to ensure customer expectations are met
• Collaborate with teams to identify opportunities to improve sales processes and achieve a positive customer experience
• Participate in client sales meetings, channel conferences and other events that support further development of your client partnership
• Update client information in Salesforce and other repositories
• Represent the Global Sales Delivery Leadership organization in internal meetings
• May support global client engagement to ensure customer satisfaction and growth objectives are met
• Manage deviations from client contract(s) and scope change, including consultative evaluation and support

Who we are looking for:

• Bachelor's Degree
• Min 3 years proven work experience in a sales leadership role with at least 300 team members including leaders and experience in B2B client facing roles for national accounts with both services and support are mandatory
• Experience supporting successful client engagement; handle difficult internal and external challenges; and deliver exceptional client service that results in high client retention
• Excel at building and maintaining partner relationships
• English language skills at C1 level are mandatory
• People management and coaching skills with superb record of developing and retaining employees
• A true passion for customer experience
• Comfortable and experienced working in a matrix environment
• Experience in Microsoft programs
• Experience working with Salesforce.com or similar CRM
• Openess to work onsite in Berlin, Germany (no remote position)

Our Benefits:

• The diversity and security of a leading global company paired with the freedom to always try out new things.
• An international working environment with responsible tasks with a high degree of creative freedom.
• With a discounted subscription to the Urban Sports Club, you can flexibly get more exercise in your everyday life.
• We offer you additional pension security by contributing to the company pension scheme.
• Benefit from our Employee Stock Purchase Program, allowing you to invest in the company's success and share in its growth.
• Join the Urban Sports Club for a flexible, discounted subscription that suits your lifestyle, offering activities like swimming, climbing, boxing, and yoga.
• Enjoy exclusive discounts at numerous online shops, enhancing every shopping trip. Explore technology products, fashion, travel, concerts, home accessories, and much more.

We grow together as part of a great global company with all its benefits, supporting the best brands in the world - today and into the future. We are Concentrix.
Want to get started with us? Then become part of a great team and apply directly online on our careers page at https://jobs.concentrix.com/ - here you will also find more exciting information about us as an employer. Do you still have questions about our vacancies? Recruiter Jutta Pralle-Schröder will be happy to answer them via jutta.pralle@concentrix.com.


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Location:
DEU Berlin - 10 East BuildingLanguage Requirements:
English (Required)Time Type:
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