Sweden Job Openings

Malvern Panalytical Ltd

Call Dispatch and Service Coordinator

Sollentuna

FULL TIME

October 31, 2024

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?
Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?
Are you looking for an opportunity to work on complex, innovative analytical software systems?
Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
Job title: Call Dispatch and Service Coordinator
Location: Sollentuna - office based
Contract: Temporary cover - 1 year
We at Malvern Panalytical are a leading supplier of analytical solutions in Nordic region and globally. Our customers are located at leading industry and research facilities across the Nordic region, with strong presence in Sweden. You will have the exciting task to receive and direct customer request to the appropriate channels as well as plan the activities of team members to complete customer support assignments.
The position is based in our office in Sollentuna and is aimed at supporting the Customer Support team in the entire Nordic region with Call Dispatch, coordination, and administration tasks.
Responsibilities
You will be involved in various activities of the customer support team such as:
  • keeping contact with customers
  • coordinating and planning the activities of customer support engineers
  • approving/ invoicing job reports
  • placing and monitoring spare part orders
  • invoicing/renewing service contracts
What do you need to be successful in this role?
  • Most of the daily activities are performed through our CRM system and therefore good PC user skills are needed.
  • Previous experience with a Salesforce and SAP4 is an advantage.
  • Excellent communication skills (Swedish and English) and an always friendly, positive attitude are strong requirements for this position.
Why you should join Malvern Panalytical:
  • A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
  • Varied and interesting work, collaborative working
  • A vibrant and multicultural team of smart people
YES, I WANT THIS JOB!!
Please click on apply.
#LI-MG1

About Malvern Panalytical
We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.

Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.

We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.
With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.
We are Malvern Panalytical. We’re BIG on small.
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.
About Malvern Panalytical
Malvern Panalytical is a global leader in the analytics of material and life sciences.
We unleash the power of small things to make big things happen for our customers.
Our vision is to make the world cleaner, healthier, and more productive.
We partner with our customers to make their solutions possible through the power of
precision measurements, our expertise, trusted data, and insights. Our people are
partners in discovery. We collaborate with our customers and with each other to
discover new possibilities and achieve breakthroughs. Our culture is a healthy, high-
performance culture shaped by our values: Own it, Aim High and Be True.
We’re committed to Net Zero in our own operations by 2030 and in our total value
chain by 2040. With over 2300 employees across the globe, we are part of Spectris
plc, the world-leading precision measurement group.
Malvern Panalytical. We’re BIG on small™
Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive
culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t
something you can do on your own, or with a single way of thinking; it takes a wide collection
of experiences, stories, knowledge, and expertise. We encourage applications from
underrepresented individuals and people with diverse backgrounds. We are an inclusive
organization and we prize diversity. Your unique perspective is important to us.
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