Field Sales & Training Manager - Nordic Region

Based in Sweden

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the Role

The Field Sales & Training manager role is responsible for leading a defined area of stores to deliver retail and service expectations through inspirational leadership, commercial acumen, striving for excellence, creating a Charlotte Tilbury culture, and delivering against profit objectives.
We are looking for someone with previous experience working in a retail management or training role, be a passionate people manager and influencer, highly numerate, target-driven, commercially savvy, and excited about working in the beauty industry.
As a Field Sales and Training Manager, you will
Lead Commercial Leadership of the Area

• Own retail forecasts and performance for the area
• Identify and execute opportunities to drive brand awareness, performance and market share within the area
• Build and maintain strong relationships with Operational Marketing, Commercial, and Store Leaders to unlock opportunities for Charlotte Tilbury
• Set standards across the estate for executional excellence, supporting the development of processes and working cross-functionally to improve brand presentation and NPD moments in store
• Work with the commercial team to shape the P&L of the region, from driving retail performance, to availability, through to investment choices, to deliver the best possible return on investment

Build High-Performing Teams to Achieve Retail and Service Expectations

• Identify and recruit industry-leading talent; working collaboratively with Recruitment, Store Leadership, and talent pooling to minimise time to hire

• Set clear and consistent direction which reflects business-wide priorities, and the local requirements of the region; follow-up to ensure delivery against expectations set
• Motivate and inspire the team to deliver and exceed their targets and KPIs
• Maintain a regular skill scan of the team to identify high potential and performance challenges; implement development and improvement plans as appropriate
• Define a training and development plan for the area to achieve retail expectations, covering:
• Accelerating high potential/high performance individuals using the development pathway and certification process
• Managing and addressing under performance
• Succession planning for the area
• Use appraisal process to formally evaluate performance, set objectives, and identify training needs across the region
• Ensure clear succession plan within the region
• Develop a great team culture in the area

Maintain Service Excellence Across Unstaffed Distribution

• Create and lead the service strategy across the area
• Champion the needs and expectations of the customer across the area, setting and coaching to exceptional levels of customer service within Charlotte Tilbury and retailer-owned teams
• Run inspirational events and masterclasses to build Charlotte Tilbury brand awareness across the area and gain engagement from retailer-owned staff
• Lead the effective and inspirational delivery of defined training material across:
• New starter training – Charlotte’s Magic Academy for all team
• Operational business management – to develop management team in region
• All new launch NPD trainings for all team members
• Set and monitor KPIs to measure the impact of training delivered, providing feedback to the relevant global and local functions to ensure the continual improvement of the training provided and learning outcomes

Reporting Relationships:

• Reporting to the Regional Sales Manager, Northern Europe

Some attributes we are looking for:

• Fluent English and fluent local language Swedish; additional languages advantageous
• Must be able to travel within the Nordic region.
• Previous experience in a similar field management or multi-site role, with proven experience of building talent and managing P&Ls
• Strong people focus; passionate about developing teams

• Target-focused and results-driven
• Excellent numerical and analytical skills
• Effective communicator, both written and verbal
• Excellent presentation skills and classroom delivery
• Personable and approachable; able to build rapport quickly
• Self-starter; able to motivate oneself and others
• Ability to influence others
• Comfortable working in ambiguity
• Solution-oriented
• Structured and organised
• Ability to manage multiple priorities and adapt to changing priorities
• Team spirited

Why join us?

• You can only be the best when you are set up to succeed – not only do we offer on the job training. We offer you the opportunity to attend Charlotte’s Magic Academy – where dreams are truly made. Combining art, commerce and Charlotte’s own values. You will feel truly empowered to live the magic in your role.
• Opportunities to disrupt processes (in a positive way!) and have your voice truly heard.
• The opportunity to be part of a company where we celebrate our achievements, and you are included. With a real scope for growth and progression to support your own development.
• You receive exclusive launches of our incredible products before anyone else – not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks)
• We also offer an incredible staff discount & generous gifting.
• 25 days holiday plus birthday day off

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our Linked In page!