We are looking for a dedicated, service-minded, and creative Payment Operations Specialist to be at the heart of our payment operations, managing payment transactions with the utmost attention to service quality, data security, and regulatory adherence using our Paynode payment platform.

What you will do

• Lead new members worldwide through initiation and Know Your Business (KYB) procedures.
• Introduce and drive cutting-edge payment features.
• Offer payment assistance and resolve transactional issues.
• Provide swift resolutions and valuable insights to relevant teams for development and delivery.
• Assist internal teams with payment development, aiming for operational excellence.
• Collaborate with product, engineering teams, and external partners to troubleshoot and address
  payment issues systematically.
• Ensure a seamless transaction experience.
• Contribute to the enhancement of payment systems through strategic automation.

What you will bring along

• Three years of experience in electronic payments or compliance.
• A bachelor’s degree in Finance, Business Administration, or a related field.
• Rich history of cross-functional collaboration with departments such as Product, Finance, Legal, CX, and Engineering.
• Proven track record in spearheading continuous improvement initiatives.
• Robust problem-solving capabilities.
• Exceptional communication skills to bridge cultural divides and operate across different time zones.
• Customer-focused and strategic mindset with a data-driven approach.
• Experience in establishing and monitoring key metrics. Proactive in independently identifying and
• addressing issues.
• Adaptive to change with ease and committed to continuous learning and development
• You embody a sense of ownership and responsibility in all undertakings.

What do we offer you?

We are proud to offer you a workplace where we have high engagement and where creativity and curiosity are always much appreciated. Your ideas will be heard.

• We offer you a workplace where we have high engagement and where creativity and curiosity are always much appreciated – your ideas will be heard.
• We have a remote-first work environment.
• Our Synergy events bring all Noders across departments together in person to collaborate on a professional level and have fun, which is equally important.
• We offer opportunities to develop your skills or learn new things through training. We want to support your development and dreams.
• We’re growth-oriented, entrepreneurial, and ambitious and will support you to exceed your goals.
• You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.
• By working together, you will experience your standards, expectations, and confidence and take a quantum leap forward.

So don’t see this as any ordinary job; you are joining a force to make change, and you are at the Core of this!

Want to join our crew?

Sounds like a great fit for you? You’ll find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website.