Job ID: 263070
Date posted: 17/10/2024
About this work area

Hej!

At IKEA, we are committed to transforming the way we manage and deliver services to enhance our co-worker experience and drive operational excellence. We are digitally transforming the technology landscape and related processes, to ensure a modern workplace for over 177,000 co-workers, across our markets, utilizing our systems every day.

The Operations Center unit, within Service Management & Operations, is assigned to define and lead the product and technology strategies for Operations Center and ensure the reliability and availability of digital products and services across the IKEA landscape. This we are doing through our focus on the observability, monitoring, reporting and modernization of our Business Critical Flows, a mix of homegrown and standard products; paired with our 24/7 Operations following the Service Continuity and Major Incident Mgmt Frameworks.

We are now looking for a product owner to join us here in the Operations Center unit. As our product owner, you are the visionary and the strategist, the one who plays a key part in turning ideas into reality. Your role is to harness the power of collaboration, bringing together diverse teams to build something greater. Each day presents an opportunity to listen, learn, and innovate, ensuring that the product evolves in alignment with the ever-changing needs of both the business and the user.

You hold the blueprint of success; balancing stakeholder demands with the practicalities of development. The path may be fraught with obstacles, but your resilience and creativity drive you forward.

Who you are

As our product owner, you play a critical role in success by bridging the gap between stakeholders and the development team(s). You also hold these key attributes and skills:

• Good knowledge in defining and maturing end-2-end customer journeys/business critical (data) flows in a complex environment
• Good knowledge of business processes, Business Analysis and product discovery techniques, like customer development programs, persona development and qualitative/quantitative research methodology
• Good understanding of the product management role in relation to other digital functions, knowing best practices in building agile and outcome-oriented ways of working
• Good knowledge of how to create a successful product strategy from scratch and how to story-tell to gain buy-in with a variety of key stakeholders connected to the area of responsibility
• Good knowledge of data and analytics key concepts, for example, qualitative versus quantitative data, statistical analysis and basics of data modelling
• Good knowledge of how to define and measure success, for example how to create OKR framework, KPIs and/or SLAs (XLAs)
• Good understanding of qualitative and quantitative research studies
• Good knowledge of IKEA's corporate identity, core values and vision of creating a better everyday life for the many people
• Good ability to identify with the customer and being able to inspire deep customer empathy within the team
• Good ability to influence, listen to and collaborate successfully with a variety of stakeholders connected to the domain in a complex organisation
• Good ability to work methodically as well as analyze multiple data sources and qualitative information to craft a compelling narrative that resonates with target audience
• Having a data-informed and outcome-driven mindset
• Ability to lead by example
• Humble leader who is comfortable leading, directing, and empowering team members without formal management authority in a complex environment
• An obsession with customer problems and needs and natural curious in how to solve them, as well as operational stability and modernisation
• You are motivated by the success and achievements of the teams
• You are passionate about the digital future and navigating in complex and imperfect environments
• You are inspired by rapidly changing situations
• You are motivated by sharing and living the IKEA culture and values

Key previous experiences and proven skills:

• Minimum 3 years of progressive experience in digital product development and proven track record of delivering products that add value
• Experience in business process mapping/omni-channel customer journeys or value stream identification
• Strong teamwork and collaboration skills
• Extensive experience in Retail Domain or similar
• Experience in working in agile environments
• Strong stakeholder management and communication skills
• Strong demonstrated both business and technical competence in the assigned area

Together as a team

You will be responsible for;

• Set a tangible product strategy for the assigned product(s) / Business critical flows and ensure that the delivery of outcomes meets objectives and customer needs
• Continually benchmark against industry standards to meet customer needs and ensure that assigned product team(s) understand and drive towards meeting them
• Actively research customer needs and apply the resulting insights
• Align with teams across the organisation to ensure maximum impact
• Demonstrate strong product development practices in daily interactions to enable high-performing team(s)
• Be open to different perspectives being heard and balanced to meet business objectives, collaborating within and outside of the team(s) to ensure togetherness and strong partnership with key stakeholders
• Communicate the product strategy and vision for the product(s) to ensure the team(s) is driving the product(s) in the strategic direction
• Demonstrate a data-informed approach to deliver successful outcomes for customers
• Define OKRs for one or several products together with the team(s) and key stakeholders to ensure team(s) are aligned and tracking towards the same goals
• Guide and support one or several teams to ensure individuals and team(s) are performing to the best of their ability
• Document learnings, adopting a continuous improvement approach and transferring learnings to the team(s)

Questions and support? Let's connect!

This role is based in Helsingborg, Sweden and you will report to the Service Delivery Manager, Product and Platform Management, Operations Center.

In this recruitment there is no relocation support provided by IKEA, hence we're looking for people already living or within commuting distance of the mentioned location of the role.

For more information about the role, please reach out to the hiring manager, pramod.kompella@ingka.ikea.com

If you have any questions about the recruitment process, please reach out to tech recruiters at carl-johan.andersson@ingka.ikea.com or ashurina.aorahim@ingka.com

Please note that we will conduct interviews on a rolling basis. This means we are continuously reviewing applications and scheduling interviews as we find strong candidates.

We are looking forward to your application!