Sweden Job Openings

Nexi Group

Retention Specialist

FULL TIME

October 9, 2024

Why join us in 2024?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Retention Specialist , this is what you can expect from us :
  • Attractive salary and an overall competitive package
  • Well-structured training for the job and constant support from your manager
  • Home equipment allowance
  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
  • Private health insurance
  • Healthcare cost reimbursements
  • Sponsored sports activities
  • Voluntary pension fund (company-sponsored retirement plan or pension)
    • Referral bonuses for recommending new team members to join the company

About your future role
In the Retention team we handle all our B2B customers who call us to terminate their engagement with Nets on Payment Terminals, International Acquirer Agreements. You will be a part of a successful team, where employee satisfaction, career development and winner mentality are highly prioritized. Our teams and colleagues are based in the Nordics, and this position is located in Stockholm, Sweden.
To be a great fit for this role, you have a sales profile and love to work with customers. You are known as a great listener and you are great at building customer relations. You are able to perform under pressure and keep focus. Your energy levels are high, persistent and you are not put down by rejections.
Your key responsibilities in this role are:
  • Outbound and Incoming calls
  • Preventing exciting customers from churn to competitors
  • Negotiating and delivering a good customer experience
  • Attending customer queries and ensure highest customer satisfaction.
  • Cross-sales to existing customers.
What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:
  • Track record of high performance from retention and/or sales function.
  • Strong negotiation and communicative skills
  • Quality conscious and able to deliver an exceptional customer experience.
  • A wish for further career development
  • Fluent both written and verbal in Swedish language at Business Level
  • Written and verbal English in Basic Level at least
Additional skills and experience that would make you stand out:
  • Awesome co-worker – people love working with you
  • Ambitious, keen on learning and developing yourself
If this opportunity resonates with you, we'd love to hear from you!
Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.
By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!
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