Job ID: 263167
Date posted: 18/10/2024

WHO YOU ARE

As a Senior Product Owner, you excel at building and maintaining strong partnership and relationships to bridge the gap between stakeholders and development team to create tailored, persona-based and standardized offerings that meet the unique needs of our co-workers across the IKEA value chain. Your strong analytical skills allow you to utilize data-driven insights to inform decision-making and improve product performance and create a game-changing co-worker experience.
Your passion and innovative mindset enable you to leverage modern technologies such as Artificial Intelligence (AI), automation, and advanced analytics to deliver high-quality and high-performing products. You thrive in a fast-paced environment and are driven by the desire to revolutionize ways of working.

To be successful in this role, we are looking for seasoned people who encompasses:

• Strong Service Management understanding and how to integrate in a strong and modern engineering culture across Group Digital and digital organization in the markets with a proven track record (at least 5+ years) in managing services in a global organization.

• Extensive knowledge of product discovery techniques, like customer development programs, persona development and qualitative/quantitative research methodology.

• Good understanding of the product management role in relation to other functions in Ingka, knowing best practices in building agile and outcome-oriented ways of working.

• Thorough knowledge in how to create a value-based product strategy and roadmap from scratch and how to story tell to gain buy in with a variety of key stakeholders across functions.

• Strong knowledge of data and analytics key concepts, for example qualitative versus quantitative data, statistical analysis and basics of data modelling.

• Good knowledge in how to define and measure success, for example how to create OKR framework or KPI’s.

• Thorough understanding of qualitative and quantitative research studies.

• Strong knowledge and capability of how to design, implement and continuously benchmark your assigned product against competitive and best-in-class products, and you can adjust your roadmap accordingly.

• Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders.

As our Senior Product Owner, you have the following key previous experiences and skills:

• 5+ years of progressive and diverse experience in digital product development with proven track record of delivering products that provide substantial value.

• 5+ years of experience of working with iterative, agile product development teams in complex global organizations and possessing a good knowledge of agile/scrum, UX and Software Engineering working setup, including key events and artefacts.

• 5+ years of experience of refining co-worker experiences and co-worker journey across multiple delivery teams optimized on value for users and stakeholders.

• 3+ years of experience working with the Service Now Platform.

• 3+ years of demonstratable experience of working with 3rd party IT partners / service providers.

• Proven leadership and collaboration skills.

• Experience in change management and working in rapidly changing environments.

DAY TO DAY RESPONSIBILITIES

As a Senior Product Owner, you will be responsible for architecting the experiences of tomorrow for the assigned product in relation to other products on the Service Now platform or IT Support channels and Employee Center and related systems in the ecosystem to drive high co-worker productivity and a compelling co-worker experience. You will be driven by a sense of consumer advocacy and ensure that product and service development are constantly pacing with changing consumer needs and trends. You will also:

• Actively research customer needs and apply the resulting insights.

• Continually benchmark against industry standards in order to meet customer needs and ensure that product team understand and drive towards meeting them.

• Define goals and objectives for assigned product together with the teams and key stakeholders to ensure teams are aligned and tracking towards the same goals. Continuously report against goals to demonstrate progress towards stated benefits.

• Set a tangible product strategy for the assigned product and ensure that the delivery of outcomes meets objectives and customer needs.

• Communicate the product strategy and vision for assigned product to gain organizational buy in.

• Ensure that different perspectives are heard and balanced to meet business objectives, securing collaboration, togetherness and strong partnership with key stakeholders in various parts of the organization.

• Manage the roadmap and value realisation for one or more multi-disciplinary teams to iteratively deliver customer and business outcomes.

• Ensure alignment between cross functional teams and across areas to ensure maximum impact.

• Exemplify best practice across the product management discipline to enable high performing teams.

• Demonstrate and encourage a data informed approach to deliver successful outcomes for customers.

• Coach and mentor the teams to secure individual and team development and the transfer of competence as well as diversity of thought.

• Document learnings, adopting a continuous improvement approach and transferring learnings to the wider organisation.

TOGETHER AS A TEAM

As part of the transformation agenda for Service Management & Operations, we are now hiring for a Senior Product Owner responsible for Employee center and IT Support Channels in the Enterprise Service Management Product & Platform Management team in Bengaluru. All co-worker facing channels related to IT Support are in scope for the role, including self service portal (Service Now Employee Center), chat, chatbot.

For you, the canvas is the digital world, your brush is innovation, and our masterpiece is a product that transforms lives. Let us paint a picture worth remembering. You are the visionary and the strategist, the one who plays a key part in turning ideas into reality. Your role is to harness the power of collaboration, bringing together diverse teams to build something greater. Each day presents an opportunity to listen, to learn, and to innovate, ensuring that the product evolves in alignment with the ever-changing needs for both business and user.
You hold the blueprint of success; balancing stakeholder demands with the practicalities of development. The path may be fraught with obstacles, but your resilience and creativity drive you forward.

QUESTIONS AND SUPPORT? LET’S CONNECT

These roles will be based in Helsingborg, Sweden or Bengaluru, Karnataka, India, and will report to the Service Delivery Manager of Enterprise Service Management Product & Platform Management team. It is expected that this role requires some travel between the different Digital Hubs.

In this recruitment there is no relocation support provided by Ingka, hence we are looking for people already living in or within commuting distance of the mentioned location.

For more information about the role, reach out to the hiring manager at Fredrik.Johansson7@ingka.ikea.com. If you have any questions about the recruitment process, please reach out to tech recruiter carl-johan.andersson@ingka.ikea.com