Dina arbetsuppgifter
We are looking for a consultant for a position as a Training Delivery Support for our client in Gothenburg. In relation to the company's shift in business strategy and growth into new markets, the primary responsibility involves organizing and conducting training on systems and processes. This role includes coordinating training efforts with different parties, overseeing schedules, conducting training sessions, and working with the project team to ensure a successful rollout of operations atretail locations. This position will require reporting to two different supervisors.

In autumn 2024, the client’s goal is to further implement their new business framework throughout Europe, grow the retail presence, revamp operations in specific markets, and begin strategizing for market expansions in 2025. These efforts involve either adapting CX's operations to the new model or establishing new operations entirely to facilitate sales and support for customers, both new and existing.

Due to the significant expansion in retail spaces and operational changes planned for August to December 2024, it is necessary to hire a seasoned consultant to provide hands-on support to the team. The consultant will be responsible for organizing and conducting training sessions, working with different parties involved, overseeing schedules, and ensuring the smooth opening of new retail outlets.

Key outcomes to be achieved:
Implement and conduct essential training sessions as per the established schedule for the transition of business model and expansion of retail operations.'

Requirements

• Previous experience in providing CRM training
• Previous experience in conducting Sales training
• Advanced proficiency in English, knowledge of other European languages is advantageous
• Ability to confidently lead group training sessions
• Good project coordination abilities
• Excellent communication proficiency
• Desirable: prior experience in automotive sales

The team:
This team is in charge of the training and development of all employees in the company, excluding technical training. The company provides training for customer-facing employees through three methods: e-learning on the company's platform (which is based on the Learning Management System Sana Labs), virtual training sessions/webinars, and face-to-face training at various locations. The department is split into two subcategories.

• Training content: The team at Global HQ is primarily in charge of ensuring that training materials are current and pertinent. They are responsible for enhancing both online and offline training resources continuously.
• Training delivery & production: The team is accountable for overseeing the procedures for all virtual and in-person training conducted by the Trainers. They prioritize and schedule face-to-face training sessions in various locations. They ensure that all relevant documentation is current and up-to-date, both prior to and following training sessions.

Tillträde och ansökan
Start of the assignment: 10 Sep 2024
End of the assignment: 20 Dec 2024
Deadline: 05 Sep 2024
Location: Gothenburg
Contact person: 0790 06 27 11
Selections and interwievs are ongoing!

Om oss
Sway Sourcing is a modern company that recruits in several industries on the Swedish labor market. We match candidates’ skills and knowledge with the company’s needs. Sway Sourcing has a company management and staff with extensive experience in the recruitment industry, both as owners and employees. We have a large network within the industries we specialize in and can therefore find the candidates who quickly become an asset for the companies.