About Tiptapp

Tiptapp is the future of moving things around. Our app matches you in real-time to other users that have extra space in their vehicle and time to give your stuff a ride from a to b. You get instant help with deliveries, shopping, moves and recycling of items of any size. This way we help users cope with everyday logistics while providing an important source of extra income for others. By decreasing the number of cars on the road and increasing reuse and recycle rates, we directly contribute to reducing the environmental impact in the cities where we operate. In 2023, Tiptapp’s platform paid out 7 Million Euros to helping users, saved an estimated +50 tonnes of CO2 emissions through fewer car rides and gave 278,000 reusable items a new home.
Tiptapp launched in Stockholm in 2016 and is backed by investors that have previously built and backed leading European tech companies like Spotify, Avito, Klarna, and Revolut. We operate across Sweden, London, Berlin and Lisbon with +300,000 users and have been growing quickly since the start. We are now a profitable company and are preparing for rapid international expansion.

What you will be working with

As a Support Manager in the Community team at Tiptapp, you will possess a thorough knowledge of every aspect of the app and a deep understanding of its functionality to best serve our users. Your primary role will involve responding to incoming messages from our users through our email support and chat platforms, where you will also need to liaise with both advertisers and helpers. It's crucial that you guide our users in the right direction and ensure their questions are answered in a friendly, professional, and informative manner.
Beyond these responsibilities, you will act as our ear to the user base, gathering comprehensive feedback on both the service and product as a whole. This role is vital in identifying and addressing any thresholds or bottlenecks within our product or service, ensuring smooth and efficient user experiences. Moreover, you will play a key role in identifying opportunities to enhance our services and products. This will involve analyzing user interactions and feedback and help out developing strategies that help Tiptapp gain further traction and expand our user base.
Additionally, you will take responsibility for keeping our user-facing documentation relevant and up-to-date. This includes actively updating help articles, FAQs, and other support materials to ensure they reflect the latest changes and enhancements to our app. Effective copywriting skills in both Swedish and English are essential for this part of the role, as you will be crafting clear and concise content that helps our users get the most out of Tiptapp.

What we offer

Work with a team that is obsessed with innovation and iteration, pushing the frontier of the sharing economy
Be part of a company that has substantial impact on the environment and society
‍ Flexible work hours with full possibility to work remotely
️ 30 days vacation
Pension plan
‍️ Wellness allowance (~€500 per year)

We are a remote-first company and offer all employees the possibility to use a co-working space at their convenience.

Who we are looking for

A person who loves a good team and wholeheartedly wants to do your best for the community and the team. We have an incredibly strong team coherence, and we are looking for a perfect addition! You're down to earth and a team player who always wants to do your best and you're not afraid to share ideas or thoughts with the team.

• Fluent in Swedish and English (Other languages are a bonus!)
• Meticulous and the ability to see small and crucial details and patterns
• You have the ability to adapt to help our users in different situations
• Able to handle heated situations and have a high stress resistance
See yourself working with community support and evolve in your role

Our team is small and transparent. We are looking for someone with experience from customer support, and we value personality and a get-things-done attitude a lot.
You will mostly work in Swedish while our company language is English. Your CV and personal letter can be sent in Swedish or English.
We look forward to hearing from you!