Sweden Job Openings

Scandic hotels

System Specialist with focus on Microsoft 365

Stockholm

November 6, 2024

As a Microsoft 365 System Specialist, you will play a key role in taking Microsoft 365 to the next level at Scandic. We see great potential in leveraging these tools further at Scandic Hotels Group, to enhance collaboration and elevating the overall Team Member Experience. We have recently scaled these tools further by adding thousands of hotel users to these tools, and as the projects comes to and end the work with establishing our service governance is being accelerated. You will be responsible for implementing best practices, troubleshooting issues, and providing technical support.
This is an exciting role with a lot of flexibility and varied work in a fast-paced, collaborative, and friendly environment. It's a new and very important role, reporting to our Head of Tech for Team Member Journey. You will join a team responsible for applications in the HR, Communication, Learning and Collaboration areas, to name a few. The team is small but growing, with other System Specialists and IT Service Managers available for collaboration and support.
Main Activities and Responsibilities:
  • Manage and optimize M365 environments (Exchange, Share Point, Teams, One Drive), ensuring best practices, automation, and data security compliance.
  • Provide technical support and troubleshoot M365 issues, maintaining performance and user satisfaction.
  • Develop and deliver M365 training sessions, primarily for the service desk.
  • Maintain documentation for configurations, processes, and procedures; update ITSM tools as needed.
  • Plan and support M365 migrations, upgrades, and account management.
  • Collaborate with vendors, service desk, IT Service Managers, and other business stakeholders.
  • Participate in M365-related IT projects and contribute to IT policy development.
  • Analyze M365 usage and performance metrics, identifying trends and recommending strategic improvements.

Who are you?
    • Relevant experience, probably from a similar role.
    • In-depth knowledge of M365 services (Exchange, Share Point, Teams, One Drive) and administration.
    • Technical knowledge with M365, Azure AD/Entra ID, Service Now, and system integrations.
    • Proficient in M365 migrations, upgrades, and ITIL (focus on Incident/Problem Management, Request Fulfilment).
    • Good documentation skills for technical and user-facing materials.
    • Good communicator in a Nordic language and English, with ability to engage technical and non-technical stakeholders.
About Scandic:
Scandic is the largest Nordic hotel operator with a network of about 280 hotels with 58,000 hotel rooms in operation and under development in six countries. Scandic Friends is the biggest loyalty program in the Nordic hotel sector. A lot of things are boiling at Scandic and we’re looking forward to some exciting and eventful years!
Scandic Hotels is highly committed and proactive when it comes to Diversity & Inclusion initiatives. We are also a responsible corporate citizen and actively engaged in sustainability efforts. We have a long legacy of driving sustainability action in the hospitality industry. With around 20 000 team members, over 10 million guests and 4 million meetings a year – we have great power to drive transformation and inspire change at scale, for a better and more sustainable tomorrow.
Our HQ is situated in newly renovated spaces, of course with a wonderful hotel vibe :) right by Hagaparken on Sveavägen 167 in Stockholm. We love to be in the office but are a flexible workplace and offer a hybrid setup that suits our team members. Join in on our warm and inclusive culture and take part in all our different social activities.
How to Apply:
We’re happy to see that you’ve made it this far, we can’t wait to get to know you better!
We welcome applications in either Swedish or English.
We are not able to provide any relocation assistance and will therefore only accept applicants already based in Sweden.
Please apply as soon as possible, applications will be reviewed on a rolling basis and the recruitment may be finalized before the deadline if we find the right candidate.
Due to GDPR, we only accept applications through our website.
We're excited to hear from you soon!

Great Place to Work
    Professional and personal development
    Partner discounts
    Family & Friends discounts
    Discounts when eating, drinking & staying with us
    Flexible office working hours
    Competitive pension scheme


We know that we reach further when we assent to our differences. At Scandic we want you to be yourself and develop in the direction you want to go, with the foundation of safe conditions and fair agreements. Bring your experiences, engagement and your way of thinking – contribute to a culture where we genuinely care about each other, our guests and our planet. Welcome to Scandic.
Do you share our values?
BE A PRO BE YOU BE CARING BE BOLD


... Scandic was the first hotel chain to ask our guests to re-use their towels. Today, the hang-up-your-towel concept is standard at hotels around the world.
... More than 4 out of 5 of our hotels are eco-labelled and the proportion is growing all the time.
... we only serve coffee that is ecologic, and Fair Trade or UTZ-certified.
...thanks to our engagement in sustainability matters we have been named the most sustainable brand in the hotel industry, eleven years in a row, by Sustainable Brand Index.
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