Job Title

Technical Implementation Manager, Patientövervakning

Job Description

As a Technical Implementation Manager, you will be responsible for our installations operational service deliveries for Hospital Monitoring System in Sweden.
In this role you will take care of operational service delivery connected to our installations. Another central part of the role is leading a team of 9 Field Services Engineers (FSE), ensuring high level of teamwork and engagement levels.
Our Field Service Engineers primarily work at Swedish hospitals. The operations include ongoing installations, on-site activities at our pre-staging hub at Upplands Väsby.

As a part of this you are responsible for:

• Planning and leading the team ensuring effective installations with high quality.
  
• Recognize customer needs by managing escalations and ensures that the delivered performance and services matches the customer needs
  
• Customer visits and communication around operational issues to assure increasing levels of customer satisfaction connected to installations
  
• Working with district sales and project management to provide value added projects installations of solution
  
• People Management of all Field Services Engineers (FSE)
  
• Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area
  
• Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level
  

To succeed in this role, you should have the following skills and experience:

• Prior experience of technical field service and maintenance, preferably from Med Tech industry
  
• Education in IT or Engineering (bachelor/master level) is a must have
  
• 3-5 years proven track of successful managerial experience
  
• Self-going and result driven with strong personal ownership
  
• Team player and experience from cross-functional work with great communication skills
  
• Fluency in English and Swedish – both verbally and in writing is a must have
  

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