Are you passionate about technology and have a service-oriented mindset? Do you excel at problem-solving, take responsibility seriously, and thrive when tackling challenges alongside your colleagues? If so, continue reading!
About the role
As a Technical Support Specialist at Visma Publi Tech, you'll be a member of a team of committed colleagues that share a passion for troubleshooting and solving problems. Your primary responsibility will be to provide technical support to our clients, which include municipalities and regions across Sweden.
In this role, your duties will centre around offering technical support and troubleshooting for our system for healthcare logistics, Sesam. This position is customer-centric, involving frequent interaction to ensure our clients receive the best possible assistance.
Your internal interactions include not only your immediate colleagues in the support team but also a broader collaboration with other teams in technology, product & development, and application consulting. Together, we are dedicated to ensuring our customers' satisfaction with our products, system solutions, and services.

Your primary tasks will include:

• Troubleshoot and guide customers with questions and issues
  
• Perform version upgrades to ensure our customers are always on the latest and best developed version of the software
  
• Perform complete, accurate, and timely entry of information into Service Cloud (CRM) for all cases worked on by prioritising and classifying cases according to appropriate criticality
  
• Work continuously with improving our processes and contribute to upkeep our innovative mindset
  
• Prioritise high customer attendance and personal support to achieve best in class customer experience measured through t NPS
  
• Assist customers in shorter consulting assignments, enabling their IT to perform local installations such as server migrations, db back-ups etc.
  
• Collaborate with internal stakeholders and contribute to a knowledge sharing environment
  
• Contribute to our communication and development of Visma Community and participate in events and-or webinars when arranged.
  

The position is a permanent employment, with Stockholm or Malmö as the primary location since most team members are based there. However, for the right candidate, other locations may be considered.
Who are we looking for?
We are looking for someone who is analytical and skilled at problem-solving, with a passion for diving into complex issues. You are a team player and enjoy working collaboratively. Customer focus is important to you, and you understand the value of delivering quality. You enjoy guiding clients, are perceived as service-oriented, attentive, and reliable. Additionally, you communicate fluently in both Swedish and English, both verbally and in writing.
Requirements and personal qualities

• Higher education in IT or similar
  
• > 4 years of technical customer service experience
  
• Ability to work in a high pace and continuously changing environment
  
• High attention to detail and a sense of urgency
  
• Excellent troubleshooting and analytical skills
  
• Microsoft SQL Server
  
• Scripting in Power Shell
  
• Server infrastructure, Windows server
  
• Ability to decipher, analyze, and troubleshoot problems related to query execution
  

What can we offer you?
Visma Publi Tech is a company within the Visma group. We benefit from being a smaller, entrepreneurial company with close collaboration and a warm, family-like culture, while also being part of one of Europe's leading IT groups. Our vision is to empower the public sector with innovative solutions that contribute to maximised business benefits and a sustainable society.
We take immense pride in our high employee engagement, placing us in the top five percent in the tech industry!
We love to hear your ideas: You will become part of a culture where we encourage you to try new things, valuing your initiatives and perspectives.
Flexibility at all stages of life: We understand that you are more than just your job. It's important for us to offer you a good balance between leisure and work. We have a flexible hybrid model of working from home and in the office, based on needs and preferences.
Above all, we are a team: Team spirit is what allows us to keep our promises and deliver at a high level, but it's also what enables us to promote a sustainable corporate culture where we support and care for each other.
Application
To apply for this position, please use the link provided. We will review applications and invite candidates for interviews on a rolling basis, so we encourage you to submit your application as soon as possible. If you have any questions or would like more information about the position, please contact Sara Mensi, Customer Success Manager, at sara.mensi@visma.com.
We look forward to receiving your application
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