Mercer O&T team is seeking candidates for the following position based in the Taiwan office:

Analyst - Claims Service

We will count on you to:

• Our Employee Benefits and Health department is recruiting claims specialists to assist corporate clients' employees with various aspects of insurance claims, including understanding coverage, eligibility for claims, preparing application documents, responding to inquiries, interpreting claim details, and handling disputed cases.
• The role also involves providing advice to clients in the best interests of policyholders and insured individuals, in line with the spirit of an insurance broker.

What you need to have:

• Interpreting insurance policy terms, especially for life insurance, accident insurance, medical insurance, and travel insurance.
• Familiarity with insurance regulations, such as model clauses and relevant provisions for claims operations.
• Empathy and the ability to understand the challenges faced by insured individuals and provide assistance.
• Understanding the strategies of policyholders in the area of employee benefits.
• Strong communication skills to engage in discussions and adapt working methods with colleagues from different departments within the company.
• Proficiency in English language, as many of the clients served are foreign companies, and there may be a need to assist native English speakers in listening, speaking, reading, and writing.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh Mc Lennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh Mc Lennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com.

Marsh Mc Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh Mc Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.