To support the ECom team on backend operations for the Puma online shops (Dotcom and marketplace platforms) in order to maximize commercial performance while providing the best customer experience at all stages of the customer journey.

Operation:

• To translate and to prepare/update products descriptions, event banner, picture & film (include arranging product shooting)
• To activate products on the shops and make sure that they are displayed correctly
• Work with other team members to resolve content or booking issues and communicate any customer feedback to team member.

Fulfilment/Stock & Shipment:

• To ensure that shops are adequately stocked as reflected in the system and confirm the report accuracy
• To liaise as required with online shop consumer, platform and warehouses in order to resolve delivery issues
• To communicate to warehouses on any special requirements in relation to offers as necessary

Customer Service:

• To Liaise directly with consumer and platform to resolve any customer complaints or issues as necessary
• Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive brand image

in the customer’s mind and adhering to corporate terms & conditions

E-Commerce Operations Management:

Website Maintenance

Product Descriptions and Content Creation –
Manage the branding and product in the online shops: Preparing the product information, including product detail description , new products copywriting & photo shooting(outsourcing) with correct image format / new products info details.
商品資訊前置作業 - 含商品圖檔拍攝(外包) / 圖片格式轉換 / 新品明細資料準備 / 新品文案撰寫編輯

Bulk Product Data Entry –
Adding new products, deleting outdated products information from the site, tagging products that are out of stock, uploading product photos or migrating products to a new platform.
商品上下架作業 - 品牌端在官網/電商平台上商品上下架作業

Events and Campaign Preparation –
Assisting ECom team with preparation work such as promotion and products content, copywriting and banners
活動檔期 – 活動文案, Banner 與 商品文案圖片資料的撰寫與編輯等前置作業

Customer Service –
Handling customer complaints and answering online products information
客服 - 協助處理顧客抱怨與線上商品資訊回答