Marriott International, Inc

B&F Sales Coordinator 餐飲訂席業務專員

FULL TIME

September 30, 2024

Job Number 24170574
Job Category Food and Beverage & Culinary
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Purpose of Role
Responsible for handling incoming calls, table reservations and effective control of venue covers. Provide a warm and friendly welcome while taking down reservations and reply to guest phone inquiries effectively.
Responsibly Description
  • Manage / receive guest phone call / e-mail / reservation requests while on duty.
  • Master Table Management System and maintain the data daily. Make sure guest profile is completed and updated (name, company name, title, contact information such as email, telephone / mobile / fax number, preference and all related information).
  • Provide a warm and friendly welcome and farewell to all guest incoming calls per W service standards.
  • Demonstrate whatever/whenever attitude towards guest requests.
  • Manage online reservation system and block / free covers for online reservations.
職位宗旨
餐飲訂位專員負責處理客人訂位需求,有效控制以及安排餐廳的來客數。用最有效率以及友善的態度來完成客人的訂位需求。
主要負責事項
  • 處理並且安排來電、電子信件以及直接訂位的客人訂位需求-精通並且掌握飯店餐飲訂位系統(Marc System)。每日需維護系統裡面客人的基本資料(包括但不侷限於:客人全名、公司名稱、職稱、聯絡資料如電子信箱、電話、手機、傳真、偏好等等),確保資料皆須是最新最正確的。
  • 在與客人應進退的同時需提供W專業以及溫暖的服務精神
  • 無時無刻皆保持著隨時/隨需的服務精神
  • 管理eatdrinkandmore.com飯店線上訂位系統。依每天的訂位狀況來開放或是關閉線上訂位名額。

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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