Taiwan Job Openings
Marriott International, Inc
B&F Sales Coordinator 餐飲訂席業務專員
FULL TIME
September 30, 2024
Job Number 24170574
Job Category Food and Beverage & Culinary
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Purpose of Role
Responsible for handling incoming calls, table reservations and effective control of venue covers. Provide a warm and friendly welcome while taking down reservations and reply to guest phone inquiries effectively.
Responsibly Description
餐飲訂位專員負責處理客人訂位需求，有效控制以及安排餐廳的來客數。用最有效率以及友善的態度來完成客人的訂位需求。
主要負責事項
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Category Food and Beverage & Culinary
Location W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Purpose of Role
Responsible for handling incoming calls, table reservations and effective control of venue covers. Provide a warm and friendly welcome while taking down reservations and reply to guest phone inquiries effectively.
Responsibly Description
- Manage / receive guest phone call / e-mail / reservation requests while on duty.
- Master Table Management System and maintain the data daily. Make sure guest profile is completed and updated (name, company name, title, contact information such as email, telephone / mobile / fax number, preference and all related information).
- Provide a warm and friendly welcome and farewell to all guest incoming calls per W service standards.
- Demonstrate whatever/whenever attitude towards guest requests.
- Manage online reservation system and block / free covers for online reservations.
餐飲訂位專員負責處理客人訂位需求，有效控制以及安排餐廳的來客數。用最有效率以及友善的態度來完成客人的訂位需求。
主要負責事項
- 處理並且安排來電、電子信件以及直接訂位的客人訂位需求-精通並且掌握飯店餐飲訂位系統（Marc System）。每日需維護系統裡面客人的基本資料（包括但不侷限於：客人全名、公司名稱、職稱、聯絡資料如電子信箱、電話、手機、傳真、偏好等等），確保資料皆須是最新最正確的。
- 在與客人應進退的同時需提供W專業以及溫暖的服務精神
- 無時無刻皆保持著隨時/隨需的服務精神
- 管理eatdrinkandmore.com飯店線上訂位系統。依每天的訂位狀況來開放或是關閉線上訂位名額。
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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