The Difference You Will Make

What You Will Do

• Troubleshoot and repair equipment, install new systems, and provide preventive maintenance services.
• Provide technical support to our distributor partners and Customers, answer distributor and customer inquiries, and educate distributor and customers on proper use and maintenance of the equipment.
• Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• Work in close collaboration with service engineers from distributors on troubleshooting and service repair needs on designated equipment.
• Be well-versed in STERIS capital equipment and deliver comprehensive service training to service engineers from our distributor partners.
• Dedicate ample time in the field to support distributor partners in their technical and service endeavors, fostering strong relationships and deepening understanding of customer needs.
• Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.
• Collaborate closely with commercial teams to collect market data and identify potential opportunities for capital purchases.
• Collaboratively design capital equipment floor plans with customers for a new business project.
• Build and maintain long term partnerships with distributors and customers via truthfulness, integrity, and delivering on commitments.
• Maintains the skills and knowledge to service the entire product line to customers.
• Consistently acts in a manner that meets or exceeds customer expectations while considering the reasonableness of request and fairness to STERIS.

What You Will Bring

• Adequate experience and expertise in maintaining and servicing medical capital equipment in hospitals and healthcare settings
• Enhanced English proficiency to comprehend operation and service manuals, as well as to communicate effectively with others
• Ability to accurately troubleshoot and repair medical equipment
• Excellent communication and customer service skills
• Flexibility to travel and work autonomously
• Knowledge of medical device regulatory standards and processes
• Self-motivated, responsible, highly self-driven, able to work independently and willing to learn
• Good problem solving and troubleshooting skills
• Able to travel overseas for training