In one sentence

What will your job look like?

• Design, implement, and manage the infrastructure for Amdocs Actix One delivery projects, ensuring high availability and performance.
• Collaborate with cross-functional teams to understand infrastructure requirements and provide the best solutions to meet customer needs.
• Maintain strong relationships with vendors to ensure high-quality service delivery, acting as the primary point of contact between the company and hardware vendors.
• Address and resolve any issues or disputes that arise with vendors, collaborating with internal teams to resolve vendor related problems.
• Monitor, troubleshoot, and resolve infrastructure-related issues, working closely with R&D and other technical teams.
• Develop and maintain technical documentation, including infrastructure designs, deployment guides, and operational procedures.
• Provide training and support to customers and internal teams on infrastructure-related topics.
• Participate in pre-sales activities and POCs, providing technical expertise on infrastructure solutions.
• Contribute to the continuous improvement process, implementing automation and optimization to enhance infrastructure efficiency and reliability.

All you need is...

• Bachelor’s degree in Computer Science, Engineering, IT, or equivalent.
• Exceptional communication skills.
• Minimum 5 years of hands-on experience in infrastructure design and management.
• Strong knowledge of cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Kubernetes, Docker).
• Good knowledge in any scripting languages (e.g., Python, PHP, Bash, Power Shell)
• Proven experience in vendor management or related field.
• Knowledge of industry trends and vendor landscape.
• Strong analytical and troubleshooting skills.
• Basic knowledge of networking, security, and databases (e.g., Oracle, My SQL, Postgres, Maria DB, Cassandra).
• Ability to collaborate with various stakeholders to resolve technical issues quickly.
• Skillful in building trust and confidence with stakeholders through high-quality and timely deliveries.
• Flexibility with working across multiple time zones based on project requirements.
• [Region Specific Role] Ability to speak and read Mandarin is a requirement to support the China/Taiwan region.

Why you will love this job:

• Exposure to the latest infrastructure technologies, including:
  • Cloud Platforms : AWS, GCP, Azure for scalable and flexible infrastructure solutions.
  • Containerization : Kubernetes and Docker for efficient application deployment and management.
  • Monitoring and Logging : Prometheus, Grafana, and the ELK stack (Elasticsearch, Logstash, Kibana) for real-time monitoring and analysis.
  • Security : Implementation of security best practices, including firewalls, VPNs, and identity and access management (IAM).
  • Hardware Infrastructure :
    • Servers : High-performance servers (e.g., Dell, HP, IBM) for hosting applications and services.
    • Storage Solutions : SAN (Storage Area Network), NAS (Network Attached Storage), and cloud storage solutions for data management and backup.
    • Networking Equipment : Routers, switches, and load balancers from leading vendors (e.g., Cisco, Juniper) to ensure robust and efficient network connectivity.
    • Data Centers : Design and management of data center infrastructure, including power, cooling, and physical security.
    • Virtualization : Use of hypervisors (e.g., VMware, Hyper-V) for efficient resource utilization and management.