Taiwan Job Openings
Red Hat, Inc.
Technical Account Manager - Platform
FULL TIME
September 30, 2024
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Perform technical reviews and share knowledge to identify and prevent issues
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Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
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Manage customer cases, maintaining clear and concise case documentation
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Perform initial or secondary investigation and respond to online and phone support requests
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Partner with Red Hat strategic cloud partners to jointly solve multi-vendor customer issues
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Manage workload to ensure all customer issues are handled and resolved in a timely manner by collaborating with support team
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Collaborate with the engineering, Research and Development (R&D), product management, and technical support teams
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Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle
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Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
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Create documentation regarding customer issues and technical details on how to resolve them
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Travel, as necessary, to visit customers, partners, conferences, and other events
What you will bring
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5+ years of Linux or UNIX system administration experience
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Excellent understanding of Linux, the Linux kernel, Linux file system or Linux networking
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Practical experience with a variety of hardware vendors
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Ability to manage multiple issues and projects while maintaining high attention to detail
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Ability to deliver high-quality support to solidify existing enterprise customer and partner relationships
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Experience in a support, development, engineering, or quality assurance organization
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Outstanding written and verbal communication skills in both Mandarin and English with an ability to convey complex information to customers both clearly and concisely
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Understanding Ansible, Virtualization or Ceph technology is a plus
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Understanding of enterprise applications like SAP, Veritas, or SAS
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Cantonese is a plus
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Bachelor's degree or equivalent in a technology-related discipline
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Red Hat Certified Engineer (RHCE) certification is a plus
#LI-SH4
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email
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