• Supports one or more human resource functional areas in the HR Service Center (HRSC).
• Provides first level response support to managers, team members, employees and other customers.
• Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of policies.
• Participates on and provides coordinative support to project teams and collaborates with other team members to achieve deliverables.
• Prepare correspondence and reports.
• Inputs or maintains data relevant to processing employee data changes.
• Maintains documentation or records within appropriate systems.
• Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to company policies and practices as well as legal regulations.
• Works cross-functionally with in the HRSC (as required) to coordinate customer resolution.
• Other duties as assigned.

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
• Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

• Typically 3+ years with bachelor's or equivalent.

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.