Join our dynamic team at Stash Away as a Banking Operations Executive. You will work closely with the Banking Operations Team, Client Services, Technology, and Product Teams to deliver the best client experience possible and will be responsible for brokerage operations functions, including execution of cash transfers, transactional due diligence, and customer due diligence.
You will think of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. Also, you will need to be able to grasp complex topics quickly and are adept at thinking on their feet to solve problems in a creative and holistic manner.
Daily Responsibilities:

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Stash Away Thailand and other assigned regions.
• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.
• Review sanctions screening results to facilitate risk profiling of customers.
• Conduct AML investigations, transactions monitoring and profile building to identify suspicious activities.
• Review and analyze customer profiles and transaction data for potential AML risks.
• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.
• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Ad Hoc Support:

• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)
• Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.
• Support operational issue investigation, supported by understanding of operational data and its analysis.
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.

Requirements

• 1 – 2 years of experience within fintech or financial services in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.

• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
• Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Benefits
Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with Stash Away.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

• Discount on selected postgraduate courses with INTI: You will receive a 40% discount for the courses you enroll in. Your spouse or children are entitled to a 16% discount for courses they enroll in.

Annual off-site

• Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.