Consultant- SAP SD Support - TH

Date: 11 Sep 2024

Service Line / Portfolios: Enterprise Technology & Performance

Location:Bangkok, TH

• Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution, service request fulfillment and adherence to the Service Level Agreements.
• Deliver enhancements within the agreed timeframe and with quality. Ability to provide High Level Solution Design with consideration of the End-to-end process and the impacts to other areas and the effort estimations.
• Ability to escalate to the next level at a timely basis to ensure overall Service Level Agreements are met.
• Configure, develop & test in accordance with best practices ensuring a reliable and permanent solution
• Maintain documentation according to firm standards, best practices, and standard operating procedures
• Ability to advice on potential improvements to the business process and work with the team to present this to the Client.
• Deliver approved improvements and monitor outcomes
• Able to perform periodic system task.
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

• Higher Diploma or Bachelor degree in any relevant discipline.
• Have at least 3-5 years’ experience working with the required application as a support team member, implementation team member or as an end-user of the application.
• Must be skilled in SAP SD
• Experienced in Sales & Distrubution module
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Having been involved in process improvement initiatives & any experience within basic technical debugging is an added advantage.
• Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, etc
• Demonstrated success in multi-cultural work environment.
• Strong analytical thinking
• Good negotiation skills
• Develop relationships with internal and external stakeholders.
• Curious, creative, pro-active and always seeking out new challenges.
• Willing to explore and expand knowledge on an on-going basis
• Willing to work based on Client’s business work days and office hours.
• Willing to work on shift and/or on-call basis
• Ability to travel if required, i.e. to be placed at Client’s site for the project.

Requisition ID: 105400