Get to know our team:
Strategic Account Management Support Team
The SAM Support team is dedicated to optimizing partner performance and fostering strong relationships with our strategic account management team. We are data-driven, focusing on analyzing competitive gaps and recommending innovative solutions to ensure the success of our partners. We believe in collaboration and continuous improvement to achieve our goals, assisting in driving revenue growth for our partners and our overall business.
The Opportunity:
As a Sales Operations Support for our Scrum Support Team, you will play a crucial role in supporting our Strategic Account Managers. You will be responsible for investigating gaps in Agoda's competitiveness and analyzing data to recommend effective solutions. Additionally, you will initiate and follow up on escalations, working with various internal departments, ensuring timely support for client-related tasks. This is an excellent opportunity to leverage your analytical skills and contribute to the growth and success of our strategic accounts.
In this role, you'll get to:

• Investigate and analyze competitive gaps for our partners.
• Recommend actionable solutions based on data-driven analysis.
• Support Strategic Account Managers by initiating and managing escalations to various internal departments.
• Serve as a liaison between Strategic Account Managers and internal departments, ensuring effective communication and timely resolution of partner issues.
• Follow operational procedures closely, and continuously seek opportunities to improve them.
• Communicate clearly and effectively with internal teams and external partners.
• Maintain accurate, tidy, and concise documentation and reports.

What you'll need to succeed:

• Strong ability to follow and improve operational procedures.
• Strong communication and interpersonal skills.
• Proficiency in data analysis and the ability to recommend feasible solutions.
• Meticulous attention to detail, ensuring all work is tidy, accurate, and concise.
• A collaborative mindset, with the ability to work effectively with various stakeholders and teams.
• A proactive approach to problem-solving and the ability to manage multiple tasks effectively.
• proficiency in MS office suite and reading data from visualization tools.
• Intellectual curiosity
• Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
• Able to support Thailand market and following the business hours & public holidays in Thailand
• Fluency in Thai language
• Proficiency in English language preferred

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