Case Management Coordinator
Terre des hommes is looking for a proactive, energetic, and organised Case Management Coordinator, to join its team in Kyiv Ukraine, to support in the implementation of its projects. If you are looking for a meaningful job that will make a lasting impact on the lives of children, we want to meet you.
If you are interested in the call for applicants, we are looking forward for your response. Application comprising of your CV and a cover letter in the English language explaining the motivation to apply for the job is to be sent until October 3, 2024.
Start date 1st November 2024
Contract One-year, local, full-time Employment Contract, renewable.
Probation period 3 months
Remuneration package Attractive salary, private health insurance, support for professional development
Location Kyiv, Ukraine, with 60-70% travel to field offices
Deadline for applications Recruitment will be ongoing until position is occupied
WHAT WE DO, IN EUROPE AND UKRAINE
Terre des hommes (Tdh) is the leading Swiss organisation for children’s aid. Since 1960, Tdh has helped build a better future for children and youth, especially those most exposed to risks, making an impact with innovative and sustainable solutions. Active in more than 30 countries, Tdh works with its own teams and/or local and international partners to develop and implement field projects which significantly improve the daily lives of over four million children and members of their communities every year, with a focus on mother and child health, migration, and access to justice for children.
In Ukraine, Tdh began its operations in 2015 and has responded to the ongoing humanitarian crisis since 2022 by providing vital services to children, youth, and their families. Collaborating with a network of NGOs and local institutions, Tdh notably supported the rehabilitation and provision of equipment for IDP accommodation centers and shelters in schools, the establishment of Child Friendly Spaces and Learning spaces in which psychosocial support is provided, and the delivery of case management and child protection services. Tdh’s operations span over Western, Southern, and Eastern Ukraine, with a coordination office in Kyiv and operational offices in Kharkiv and Ivano-Frankivsk. This broad coverage allows for the implementation of high-quality child protection programs reaching the most vulnerable children and their families.
ROLE DESCRIPTION
As a key member of the Program Department, the Child Protection Case Management Coordinator will provide technical leadership and supervision for case management activities. The role involves supporting, training, and mentoring the case management team, ensuring high-quality intervention aligned with international and Tdh standards. This position will work under the direct supervision of the Child Protection Coordinator and will liaise closely with partners and field teams to ensure effective, safe, and dignified services for vulnerable children.
MAIN RESPONSIBILITIES
Case Management Technical Supervision

• Lead the technical design and implementation of Tdh’s Child Protection Case Management Program in Ukraine, ensuring alignment with national systems and adherence to inter-agency and Tdh-specific standards and guidelines.
• Review, adapt, or develop case management tools, including forms, SOPs, data protection assessments, and information-sharing protocols.
• Ensure the implementation of an interim offline child protection case management database in Ukraine Tdh Delegation, while preparing for the transition to PRIMERO CPIMS+.
• Support the creation and maintenance of service mapping and referral pathways for child protection services.
• Develop and regularly update capacity-building plans for the case management team, ensuring the needs are reflected in proposals and adapted to changing circumstances.
• Provide ongoing training, mentorship, and technical guidance to Case Management Supervisors, Caseworkers, and partner social workers.
• Collaborate with the Monitoring, Evaluation, Accountability, and Learning (MEAL) team to facilitate participation and feedback from children and families in the case management process.
• Conduct regular field visits to ensure quality and adherence to standards, addressing any challenges or contextual issues affecting case management.
• Promote cross-program linkages between case management, cash assistance and other activities, such as psychosocial support, education, and community engagement.

Team Supervision and Capacity Building:

• Support recruitment, capacity building, and mentoring of the case management team.
• In coordination with Case Management Officers, Case Management Supervisors, and Case Workers, organize technical team meetings, case conferences, and supervision sessions.
• Provide regular performance feedback and conduct appraisals as needed to ensure technical capacity development on case management.
• Identify training needs, organize workshops on child protection, safeguarding, psychosocial support, and community-based approaches, and facilitate coaching and mentoring to enhance field operations.

Coordination and Coordination and Stakeholder Engagement:

• Coordinate with internal departments, sectors, and external partners to ensure effective service provision and collaboration.
• Represent Tdh in relevant inter-agency forums, advocating for child protection and case management best practices.
• Escalate concerns related to coordination gaps or service inefficiencies to ensure timely and quality responses for children in need.
• Coordinate and collaborate with external stakeholders, including UNICEF, CP Ao R, UNHCR, and Tdh internal experts at the country, regional, and HQ levels, to ensure the successful rollout of PRIMERO CPIMS+ for the Tdh Ukraine Delegation.

Data Management and Reporting:

• Ensure accurate, timely, and confidential reporting of child protection cases, trends, and responses to meet internal and donor requirements.
• Collaborate with the MEAL team to assess the impact of case management interventions on children’s well-being.

Program Development:

• Contribute to the development of child protection project proposals, particularly in case management, aligned with the organization’s strategic objectives.
• Participate in regular program review meetings, providing updates on case management performance, challenges, and opportunities for program improvement.

YOUR PROFILE
Person Specification
Experience and Education:

• University degree in Social Work, Social Science, and other relevant areas.
• Professional experience in managing and overseeing child protection case management activities and programs.

Skills & Competencies:

• Advanced knowledge of case management in child protection, particularly in emergencies.
• Strong organizational and project management skills with an ability to manage multiple priorities.
• Excellent analytical, writing, and reporting skills, with experience drafting training materials and technical briefs.
• Strong interpersonal skills, with the ability to work in diverse and cross-cultural teams.
• Self-motivated and adaptable to work in complex, fast-paced environments.

Languages:

• Fluency in Ukrainian (spoken and written)
• Fluency in English is highly desirable (spoken and written)

Tdh Global Code of Conduct and Risk Management Policies:

• The Child Protection Case Management Coordinator is expected to comply fully with Tdh’s Global Code of Conduct and report any concerns through the whistleblowing procedure.
• Commitment to safeguarding policies, including the Child Safeguarding Policy, Protection against Sexual Exploitation Policy, and other relevant policies, is required.
• The role also includes responsibilities for promoting a culture of leadership and open dialogue on safeguarding issues within Tdh and the communities it serves.

TO APPLY:
Qualified applicants are encouraged to submit their application (CV and motivation in English). Please mention in the title of the email the position “Case Management Coordinator”.
Child Safeguarding Policy:
To commit to respect Tdh Risk Management Policies including Child Safeguarding Policy, Safety and Security Policy and Anti-Fraud/Corruption Policy, Whistle Blowing Policy.
GDPR compliance:
By sending your application, you agree that your personal data will be used in the recruitment process. All the documents we will request in different steps of the recruitment process will only be used for this purpose.
All staff involved in recruitment and selection are aware that data protection rules apply, and that personal information will be treated confidentially. According to our policy, we will keep your application documents for the period of the recruitment only.
Due to an anticipated high number of applications, Tdh is not in a position to respond to every applicant individually. Please note that only short-listed candidates will be contacted for the first interview.