Requirements

• 1+ years of experience as a community manager or customer support engineer.
• Proficient in writing with literacy, clarity, simplicity, and empathy.
• Proactive, attentive, and responsible
• Fast learner with good problem-solving and analytical skills.
• Enjoys helping people, responding respectfully to questions, and resolving issues.
• English language skills at an upper-intermediate level or higher.

Nice-to-haves:

• A basic understanding of blockchain and De Fi.
• Ability and experience in content writing.
• Experience with marketing automation tools.
• Team management experience.
• Social FI platforms management experience

Responsibilities:

• Create and manage the processes for effective interaction with a community and potential users.
• Steer and guide discussions related to our product across various online platforms, including Telegram, Quora, Reddit, Twitter, Discord, and more.
• Analyze issues that users may face and provide actionable recommendations to solve their problems using the product.
• Design, configure, and continually optimize the community’s digital experience, including Social Fi platforms (Zealy, Galxe, etc.).
• Manage difficult situations within the community to neutralize any negativity and, whenever possible, improve the sentiment of communication.
• Write content for a variety of platforms.
• Cooperate with the marketing team to ensure consistency in brand tone of voice and messaging.
• Constantly improve yourself by keeping up to date with the latest technologies and trends.
• Develop and manage the product’s community incentive programs.
• Find new applications and incorporate them into our processes to improve and accelerate marketing automation processes.

Benefits

• Remote and flexible work hours
• Paid time off
• Eight days sick leave
• Regular performance reviews
• Accounting and legal support in Ukraine

Growth and development

• Professional development with training, coaching, and regular feedback.
• Professional event compensation.
• Team of skilled professionals that share knowledge and support each other.