Ukraine Job Openings
Luxoft
IT Helpdesk Engineer
October 23, 2024
Kyiv, Ukraine
Help Desk Support
COST CENTERS
23/10/2024
Project description
Join our Helpdesk Team in Kyiv and become a member of our open-minded, progressive, and professional team. In this role, you will be responsible for providing prompt and efficient support to our employees who experience technical issues. You will have the chance to develop your technical and communication skills and gain solid experience in various areas, including working with different OS, hardware, software, and network technologies. Alongside an attractive salary and benefits package, Luxoft will invest in your professional training and support your career growth.Responsibilities
Provide Technical Support: Respond to requests via the ticketing system and in person, assisting with hardware, software, and network-related issues.
Troubleshoot and Resolve Issues: Diagnose, troubleshoot, and resolve technical problems for end-users, escalating more complex issues to different departments if needed.
Hardware Troubleshooting: Perform basic diagnostics on computer hardware, including desktops and laptops, ensuring timely and effective resolution of hardware issues or referral to a service center as necessary.
Workstation Arrangement and Decommission: Set up and configure computers for new employees, including OS deployment and troubleshooting.
Network Configuration and Troubleshooting: Configure and troubleshoot network connections, including LAN/WAN setups.
Skills
Must have
Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience: Minimum of 1-2 years of experience in an IT support or helpdesk role.
English: pre-intermediate Technical Skills:
Proficiency with Windows OS.
Basic knowledge of Linux and Mac OS.
Familiarity with Office 365 software.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Knowledge and experience in hardware troubleshooting and components replacement.
Familiarity with Microsoft AD, Entra ID, Intune.
Basic knowledge and experience with Cisco network equipment
nice to have. Soft Skills:
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Customer-oriented approach with a focus on delivering high-quality support.
Ability to make technical information user-friendly.
Cisco, Linux
Other
Languages
English: B1 Intermediate,Ukrainian: C1 Advanced
English: B1 Intermediate,Ukrainian: C1 Advanced
Seniority
Regular
Regular
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