Work mode: Hybrid

Onsite Location(s):Dubai, AE

About the role:
Primary focus is delivering high level of service and superior customer satisfaction to country Sales & Marketing teams. Main point of contact for the business, internal & external customers, agencies and other functions. Responsible for partnering with the business, by providing the logistics, co-ordination and administrative support to, internal and external, meetings, trainings & events. Works with autonomy, with general instructions given on new assignments, always in compliance with internal policies, guidelines and procedures.

Key Responsibilities:

• Reference contact person for country Sales & Marketing teams, occasionally for external customers, local HCP/HCO/PCO (Country Med Tech Orgs), preferred vendors and conference organizers, providing information, answering queries related to established policies and procedures. Directing people to the appropriate resource.
• Lead the IRF (Internal Request Forms) management for local HCPs events and activities, upon internal requestors detailed and documented requests. Ensuring timely communication and proactive partnering with all key stakeholders of the IRF process.
• Lead organization and logistic arrangements for local events with HCPs, internal trainings & meetings partnering with Country sales and Marketing teams. May be required to collaborate with EMEA / Global teams.
• PR (Purchase Requisition) and Purchase Order (PO) management (preferred supplier, vendor creation request and follow up, payment terms, finance information, quotation, and budget, TPIs…) in collaboration with Business Support Central Services Team.
• Invoice handling. Payments follow up & invoice status.
• Provide administrative support where necessary to the business. This is not an exhaustive list but it may include: updating internal files, creating documents (letters, reports, spreadsheets, etc.), in addition to organizing, confirming & arranging the logistics, contracts, dinner/lunch arrangements and master schedule for local events and tradeshows, coordinate the communication with the relevant teams.
• Proactively use Lean Business methodology to increase efficiencies within our internal processes, whilst creating additional value to our internal and external customers.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Internal & External Audit administrative support linked to HCPs interactions, events and meetings.
• May be required to travel & assist Local, International Events, EMEA Meetings, in collaboration with other Business Support team members, held within own country, IAS or another Country.
• Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner.

Requirements:

• Min 2 years in the customer care / administrative support.
• Previous experience in event, meetings and travel management is mandatory.
• Fluent English, written and spoken.
• Excellent communication skills with ability to build long lasting relationships.
• Problem solver with strong customer services orientation.
• Orientation for result and analytical skills.
• Ability to work across cultures and matrix organization.
• Advanced level in use of Microsoft Office (Outlook, Power Point, Word, Excel).