An Exhilarating Opportunity


Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.


Join the FIVE Tribe - and Get Ready to Make Waves.


The Candidate


A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.


Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Butler will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!


What We’re Looking For

• A proven track record of 2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  
• Excellent Customer Service skills with a Passion for providing Exceptional Service.
  
• Always displays a professional attitude, taking pride in offering Vibrant Conversations and Helpful Suggestions.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the operation is Curated to Perfection.
  
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
  
• Next-level skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Possesses a Comprehensive knowledge of FIVE, including all Departments, Services, Experiences, and Award-Winning Dining Hotspots
  
• Meticulously controls every room, ensuring their cleanliness, operation, and stocking adhere to FIVE’s Remarkable Standards, resulting in Sensational Guest Experiences.
  
• Builds rapport with all in-house Guests, recognising and obtaining specific individual preferences to Curate a Bespoke, ‘FIVE-Styled’ Experience.
  
• Keeps a record of guest history, including preferences, to maintain the Gold Standard of Communication within the Department.
  
• Expertly maintains the privacy and security of in-house Guests, always delivering Unparalleled Levels of Care and Attention.
  
• Ensures the Impeccable preparation and maintenance of Guest rooms for arrivals, creating an atmosphere that is nothing short of Sensational.
  
• Facilitates the check-out process for departing Guests, ensuring that the check-out process is always done with Next-Level Excellence.
  
• Builds strong Relationships with in-house Guests, attending to their needs, maintaining communication, and ensuring they always feel the ‘Vibe at FIVE.’
  
• Actively promotes FIVE’s Lavish offerings such as the Exquisite Facilities, Boundary-Breaking Dining Concepts and Special Promotions, always staying attuned to Buzzing events.
  
• Takes responsibility for the daily Amenities Order and Amenities Deliveries, showcasing First-in-Class Initiative.
  
• Seeks feedback from Guests, striving to Elevate our Services to the Highest Level of Industry-Leading Luxury, and shares Feedback with Direct Supervisor.
  
• Works closely with other Departments such as housekeeping and concierge to maintain the highest ‘FIVE-Star’ Standards for our Guests
  
• Always ready to take on other duties, reflecting your Dedication as a Proud Member of the Exclusive FIVE Tribe.

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.


Sustainable Indulgence at FIVE


FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.


An Equal Opportunity Employer


The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.



About FIVE Hotels and Resorts


FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.


Find out more here: fivehotelsandresorts.com