United Arab Emirates Job Openings
DHL Express
Call Center Advisor - UAE National
Dubai
FULL TIME
November 18, 2024
COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
YOUR TASKS
- To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
- Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
- Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc.) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
- To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
- Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.
- Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone.
- Excellent interpersonal skills and relates well with a wide range of people/customers
- Demonstrated excellent attention to detail
- The Arabic Language is distinct Advantage
- Demonstrated ability to work effectively as part of a busy team
- Proficient computer skills
- Ability to work flexible rostered hours, including scheduled breaks
- Working knowledge of Microsoft Office
- Tolerance for stress in a fast paced working environment
- Previous call centre experience is preferred.
- A minimum of grade 10 schooling or equivalent is required but a high school certificate is preferred
Posting Legal Entity DHL Worldwide Express (Dubai) LLC
New Job Alerts
Jumeira Baccalaureate SchoolDubai
Head of Primary - August 2025
Dubai
FULL TIME
November 26, 2024
View Job Description
PwC
Tax and Legal Services - Tax - Global Information Reporting - Senior Manager - Dubai
Dubai
November 26, 2024
View Job DescriptionArcadia Global SchoolUnited Arab Emirates
Music and Performing Arts Teacher - August 2025 Start
Dubai
FULL TIME
November 26, 2024
View Job DescriptionArcadia Global SchoolUnited Arab Emirates
Secondary Performing Arts Teacher - August 2025 Start
Dubai
FULL TIME
November 26, 2024
View Job DescriptionJumeira Baccalaureate SchoolDubai
Deputy Head of Primary - August 2025
Dubai
FULL TIME
November 26, 2024
View Job DescriptionLooking for similar job?
INTERGRANDE BKC GROUPS OF COMPANIES
Call Center Executive
Sharjah
FULL TIME
October 29, 2024
View Job Description
Marriott International, Inc
Guest Experience Supervisor ( Call Center Supervisor) - The Abu Dhabi EDITION
Abu Dhabi
FULL TIME
November 7, 2024
View Job Description
Marriott International, Inc
Call Center Agent
Abu Dhabi
FULL TIME
November 14, 2024
View Job Description
Marriott International, Inc
RC RAK Al Wadi Desert, Call Center Agent
FULL TIME
October 25, 2024
View Job Description
Marriott International, Inc
RC RAK Al Wadi Desert, Call Center Agent
FULL TIME
October 25, 2024
View Job Description
Marriott International, Inc
RC RAK Al Wadi Desert, Call Center Agent
October 14, 2024
View Job DescriptionSee What’s New: DHL Express Job Opportunities
DHL Express
Training & Development Specialist
Dubai
FULL TIME
November 25, 2024
View Job Description
DHL Express
Call Center Advisor - UAE National
Dubai
FULL TIME
November 18, 2024
View Job Description
DHL Express
Major Accounts Executive - Pipeline
Dubai
FULL TIME
October 23, 2024
View Job DescriptionNew Job Alerts
Jumeira Baccalaureate SchoolDubai
Head of Primary - August 2025
Dubai
FULL TIME
November 26, 2024
View Job Description
PwC
Tax and Legal Services - Tax - Global Information Reporting - Senior Manager - Dubai
Dubai
November 26, 2024
View Job DescriptionArcadia Global SchoolUnited Arab Emirates
Music and Performing Arts Teacher - August 2025 Start
Dubai
FULL TIME
November 26, 2024
View Job DescriptionArcadia Global SchoolUnited Arab Emirates
Secondary Performing Arts Teacher - August 2025 Start
Dubai
FULL TIME
November 26, 2024
View Job DescriptionJumeira Baccalaureate SchoolDubai
Deputy Head of Primary - August 2025
Dubai
FULL TIME
November 26, 2024
View Job Description