Apply for Guest Relations Coordinator Role at Marriott International, Inc

United Arab Emirates Job Openings

Marriott International, Inc

Guest Relations Coordinator

Dubai

FULL TIME

October 25, 2024

Additional Information
Job Number24178786
Job CategoryRooms & Guest Services Operations
LocationBulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

Jumeira Baccalaureate SchoolDubai

Director of French & Secondary French A/B Teacher - August 2025

Dubai

FULL TIME

November 26, 2024

View Job Description

Music and Performing Arts Teacher - August 2025 Start

Dubai

FULL TIME

November 26, 2024

View Job Description

Host/Hostess

Kuala Lumpur

Dubai

November 26, 2024

View Job Description

MEP contracting company

Quantity Surveyor

Dubai

FULL TIME

November 26, 2024

View Job Description

MEP contracting company

QS Engineer

Dubai

FULL TIME

November 26, 2024

View Job Description