An Exhilarating Opportunity


Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.


Join the FIVE Tribe - and Get Ready to Make Waves.


The Candidate


A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.


Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as Housekeeping Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!


What We’re Looking For

• A minimum of 5 years of Managerial Experience in a Luxury Hotel environment in the UAE.
  
• Computer literacy, with a mastery of Word, Excel, and Outlook. An exceptional knowledge of Hotel PMS, specifically Opera is Advantageous.
  
• Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Supervises and administers Housekeeping Operations with a focus on maintaining ‘FIVE-Star’ Luxury Standards.
  
• Conducts Regular Inspections of VIP rooms, ensuring they exude a stunning and glamorous atmosphere.
  
• Upholds ‘FIVE-Styled’ Guest Service by employing FIVE’s Standard Operating Policies.
  
• Takes charge of Training all Housekeeping ‘FIVERs,’ fostering a next-level approach to service and professionalism.
  
• Demonstrates a Health and Safety-Conscious Approach, actively maintaining a Safe Work Environment.
  
• Ensures accuracy in Regular Inventories and Losses Analysis, maintaining FIVE's industry-leading Commitment to Excellence.
  
• Crafts the Annual Linen Budget and Annual Uniform Budget, accounting for quantity inventory and linen losses.
  
• Maximises hotel profitability by judiciously Managing Expenses, Labour, and Material Resources, embracing an efficient and minimum-waste approach to Operational Budget Preparation.
  
• Liaises with External Contractors, Conducting Audits to ensure their services meet FIVE’s Sensational Expectations.
  
• Maintains the Highest Standards of Cleanliness, Maintenance, and Safety throughout the Hotel.
  
• Oversees the accurate, consistent and reliable implementation of Lost and Found Procedures.
  
• Showcases a Highly Organised, Career-Oriented, and Result-Driven Approach with Flexibility in hours, assignments, and additional duties.
  
• Manages FIVE Tribe Members with a focus on maintaining a Productive, Proactive Work Ethic, fostering an atmosphere conducive to Career Advancement.
  
• Upholds high morale throughout the Department, identifying and removing barriers.
  
• Demonstrates a Coaching Nature and Empathetic Leadership Approach, positively impacting ‘FIVER’ Satisfaction and the overall Guest Experience.
  
• Conducts Spot-Checks of back-of-house areas for Cleanliness, contributing to the behind-the-scenes 'Vibe at FIVE.’
  
• Thrives under pressure in a Fast-Paced and Dynamic Environment.
  
• Cultivates a Close Working Relationship with all hotel departments.

The Team


‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.


Sustainable Indulgence at FIVE


FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.


An Equal Opportunity Employer


The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.



About FIVE Hotels and Resorts


FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.


Find out more here: fivehotelsandresorts.com