United Arab Emirates Job Openings

Marriott International, Inc

Multi Property Reservations Agent - Arabic Speaker

Abu Dhabi

August 18, 2024

Job Number 24145075
Job Category Reservations
Location The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

New Job Alerts

Al Ruwad Real Estate

Government Relations - Team Leader

Dubai

FULL TIME

November 19, 2024

View Job Description

Ghazzali Alqasr Real Estate

Sales Associate

Dubai

FULL TIME

November 18, 2024

View Job Description

TXM Manpower Solutions

Business Development Manager

Dubai

FULL TIME

November 18, 2024

View Job Description

Star International School Al-Twar DubaiUnited Arab Emirates

Admissions Assistant (maternity cover)

Dubai

PART TIME

November 18, 2024

View Job Description

INTERGRANDE BKC GROUPS OF COMPANIES

Heavy Bus Driver

Sharjah

FULL TIME

November 18, 2024

View Job Description

INTERGRANDE BKC GROUPS OF COMPANIES

Deputy General Manager Sales

Sharjah

August 23, 2024

View Job Description

Marriott International, Inc

RC RAK, Multi-Property Hotel Nurse & HR Wellness Executive

August 20, 2024

View Job Description

Marriott International, Inc

RC RAK, Multi-Property Director of PR & Marketing

August 20, 2024

View Job Description

Marriott International, Inc

Jakarta

Deputy General Manager Sales

Sharjah

FULL TIME

November 18, 2024

View Job Description