We Offer

The Ocean Care Lead is part of the Service Fulfillment team in Maersk IME Transported by Maersk Operations and is responsible for delivering our promises to our customers by enabling cost efficient and smooth cargo operations on all vessels calls, both mainliner and feeders, from origin till destination.

We are looking for an ideal candidate to join us in IME Transported by Maersk Operations, based in Dubai, United Arab Emirates.

We offer you an exciting global career at the forefront of world trade. Working with the best people in a global culture with future growth opportunities in an industry that has a significant impact on the world economy. We are proud of our people who define our company industry leadership, global culture and customer obsession every day.

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions and tap into industry-leading talent development initiatives. You will work in a dynamic environment with a range of stakeholders and colleagues across our organization, offering you a unique chance to make a difference by leading the container shipping industry in the direction of reliable service delivery to our customers around the world.

This is a chance to experience how big retailers, chemical and petroleum oil majors, automotive giants FMCGs move and manage their supply chains through Land and Ocean Operations. You will get to experience and be part of the various products and innovative solutions that are operationally designed and executed to help grow and enhance customer supply chain, linking up global trade.

The role empowers you to showcase your skills and creativity within areas such as solution finding, innovation, solution design, execution/delivery management, cost leadership, process improvement, stakeholder management and multi-cultural communication.

In addition, you will be gaining in-sights into Maersk Platforms and operating ecosystem from an operational and commercial perspective, and you will experience a career in a company transforming to be the global integrator of container logistics.

Key Responsibilities

• Manage Customer Ocean Service Delivery, end-to-end delivery promises from export locations, through transhipment hubs until destination, enabling network and cargo connectivity. Look for opportunities to minimize supply chain variability and improve delivery times.
• Use big data as your friend to help you locate hotspots, innovate new solutions, drive change and implement them through structured execution.
• Innovate, experiment, fail, re-group and try again. Build ideas through agile learning to deliver results. Own the ideas and projects and use them to find solutions.
• Your stakeholders in Ocean Fulfilment, Service Fulfilment, Customer Experience and Ocean Market are key to success. Participate, voice your opinion, ask, learn and challenge status quo! Use these to drive change and results.

• Regular visits to our customers to hear their feedback on all operational indicators, feedback on where they feel we could do better and to build closer operational relationships.

• You will be handling customer direct requests and products like Break bulk, Change of Destination, Flex Hub and more... Put your customers at the heart of all your decisions.
• Your daily tasks and activities impact the customer experience. Handle with care, devising trade-off between Service Delivery, cost, operational efficiency, safety and regulatory compliance.
• Create and maintain Ocean operational deadlines.
• Be accountable for conducting daily terminal inventory sweeps to ensure in house and terminal systems are aligned, laden and empty containers.
• Own all terminal related costs for ports in scope, working jointly with our Ocean Fulfilment, Service Fulfilment and Finance Business Partner teams to deliver defined cost savings, including but not limited to Cargo Readiness, seasonality and longstanding.
• Ensure unjustified costs are recovered from either our vendors or customers.
• Work with our special cargo specialists to ensure safety of our people and assets, along with regulatory compliance.
• Seek and recommend opportunistic improvements to the team and how we work with other functions.
  

Who we are looking for

• The ideal candidate should possess a bachelor’s degree.
• An individual with any background, Logistics, Business Development, Analytics, Finance, Operations or any other discipline is welcome. Shipping knowledge will also help.
• An individual with a passion to learn about trade flows, product development and innovation.
• Someone who can truly work under pressure and adapt to the new environment without impacting output and their decision-making quality.

• You are looking to broaden your horizons and learn how transformation is implemented and be part of change.
• Someone that is curious, asks questions, not afraid to voice their opinion. Use the information to gain depth of knowledge for execution.
• You imbibe the 5 core values of Maersk and hold pride and integrity for your work and use this as a benchmark to drive change.
• You are a nerd for nuanced “hacks” and processes.
• You should be a diligent, self-disciplined and upright individual, accepting personal ownership for your results. You will have to be innovative and driven to provide solutions and ideas that will improve our service level.
• You should be a good communicator who is able to interact and convey ideas when working with cross-cultural teams and multiple stakeholders. You will need effective time-management skills to work under tight deadlines.

• Fluent in English, verbally and in writing

• You should be enthusiastic, energetic and confident, and be an effective team player.

UAE National Passbook and Family Book


*This position demands a 5-day a week shift work during working hours, which may require working during weekends and public holidays on a rotation basis, for which we offer compensation.

At Maersk, we believe in the power of diversity and collaboration for continued success. We are committed to support the UAE Emiratization program and the UAE Government's 2030 vision.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.


We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .