Country/Region

United Arab Emirates

Province/City

Abu Dhabi

Location

Rosewood Abu Dhabi

Department

Rooms - Heart of House

Job Type

Full-time Permanent

OVERVIEW/BASIC FUNCTION:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Handling incoming and outgoing calls promptly with a pleasant tone of voice and routing calls to proper extensions
• Providing general information about the hotel facilities (SPA, F&B inquiries) and assisting callers by utilizing the telephone switchboard and the hotel computer system
• Accepting and placing wake-up calls for inhouse guests.
• Processes room reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Assisting sales with group reservations.
• Maintain complete knowledge of:

• Experience: Minimum one year’s experience as a reservation’s agent or a similar role, preferably for a luxury or ultra-luxury hotel. Hotel operational exposure (i.e., Spa, F&B, and Reservations) is preferred.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Experience in Opera. Ability to suggestively sell; ability to input and retrieve

• Language: Required to speak, read and write English; Arabic is preferred but not mandatory.
• Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.
  

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.