Service Engineer

Functional area: Service

Country: United Arab Emirates

City: Abu Dhabi

Company name: Atlas Copco Services Middle East SPC

Date of posting: Nov 7, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

The Role

To achieve better customer service in the region and participate in growing the business. Reporting to the Service Manager-Gulf, your mission will be to ensure that the company goals are met in terms of service volume and customer satisfaction.

• Our mission is to deliver top-notch and service for all Atlas Copco Rental Equipment, including a diverse range of portable compressors, generators, membranes, and boosters.
• We are committed to upholding the group's core values: Interaction, Commitment, and Innovation. We aim to foster a culture of fairness and respect across all operational areas and to cultivate customer care. Our goal is to enhance our rental and service responses to meet customer needs.
• We are dedicated to shaping quality process improvements with a focus on safety, operations, and customer service, adhering strictly to health and safety policies and equipment care requirements.
• Our continuous improvement efforts are geared towards digital solutions, enhancing our customer communications and relationships. We prioritize establishing solid customer relationships, maintaining contact with all clients, important accounts, to provide an exceptional standard of service.
• We manage servicing and maintenance on rental machines promptly, diagnose mechanical and electrical faults with expertise, and attend to breakdowns swiftly.
• We are also responsible for training both customers and Atlas Copco personnel on the general operation of rental machines, planning daily and weekly visit schedules, and ensuring compliance with Health and Safety regulations both in the Service Centre and on-site.
• We follow engineering practice, participate in call-out rotations, maintain test instruments in prime condition, promote the Atlas Copco Compressor company image, and perform tasks related to maintaining excellent housekeeping.

What you can expect from us?

At Atlas Copco, we believe that diversity is a business-critical driver for our long term success. To capture global growth opportunities explore the full talent pool, We strive for increased diversity and aim to work with inclusion in all aspects of our operations.

What we expect of you?

Essential Qualifications:

• 3 years' experience repairing Atlas Copco or other industrial air compressors.
• Proficient in English, both written and spoken.
• Collaborative team player and dynamic personality.

Personality Traits:

• Customer-focused person who anticipates the needs of clients.
• A unifying team player and a natural diplomat who fosters relationships with colleagues, customers, and partners.
• An organized achiever who sets goals, evaluates situations, adapts to changes, and fulfills commitments.
• Someone who excels and promotes a culture of autonomy.
• With a "there is always a better way" mentality, possessing a positive, and to digital transformation.
• Globally minded, eager to gain and apply new insights.
• Someone who embodies our core values: Commitment, Interaction, and Innovation.

City
Abu Dhabi

Last Day to Apply
November 21, 2024

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.