2024-06-12 United Arab Emirates 3rd Floor, Office# 304 Al Montazah Tower, Khalidiya Street, Al Bateen W10, Abu Dhabi, P.O Box 3467

• Work under the guidance of the Service Branch Manager
• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Prepares estimates and issues quotations for additional repairs, up-gradating of units and modernization.
• Liaises with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addresses under the renewal terms.
• Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize contractual risk.
• Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favourable terms for Otis.
• Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
• Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
• Assists the Finance Department with the timely collection of payments based on contracting agreements.
• Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
• Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.

• Bachelor’s degree in Engineering/Sales or equivalent
• Relevant certification such as Certified Sales Associate (CSA) or equivalent is preferred
• Minimum of 5 years of relevant experience with sales operations in a construction/engineering organization