Job Requisition ID: 165336
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
To support the F&B Manager to ensure smooth operations of production, the IKEA Restaurant, co-worker restaurant, Swedish Food Market, IKEA Bistro and IKEA Café.

What you will do:

Customers

• Ensure customers are always in the team’s focus and being served according to their needs.
• Take immediate action to meet the needs of customers and stay updated on the services offered in the store.

Commercial

• Consistently have an overview of the store business plan and IKEA Food action plans and support the F&B manager in implementing them with the team.
• Ensure attractive presentation and communication of the offered food range.
• Work with the F&B Manager to actively contribute and support relevant marketing and in-store activities.
• Support the F&B Manager in implementing range changes in a simple and cost-conscious way.
• Initiate commercial activities during unexpectedly quiet times to attract visitors and increase the take-up rate or take other actions to secure productivity.
• Ensure the assigned area is efficiently maintained as well as clean, organized, and inviting to provide a positive customer experience.
• Use local market awareness to give the F&B Manager input regarding range and pricing.

People

• Work with the F&B Manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines and how they impact their specific roles.
• Lead by example and support and coach colleagues on the job so they can meet the needs of our customers and grow professionally.
• Work actively to create an environment where the IKEA culture is strong, diversity is valued, and in which IKEA Food is regarded as a great place to work.
• Take an active role in the team and co-operate when needed with colleagues in other parts of the store.

Operations

• Ensure that the IKEA Quality and Food Safety Policies and routines are followed.
• Report any food incident, or potential incident through CASY and inform the F&B Manager.
• Contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
• Ensure there is the right number of co-workers in the right place at the right time to run the area successfully.
• Ensure the daily operational routines and actions set out by the F&B Manager for the area are implemented

What you will need:

• Prior experience in similar area of responsibilities
• IKEA sales experience and knowledge of IKEA merchandising techniques
• Experience in supervising a team
• Experience in developing store action plans
• Experience in working with a KPI-driven action plan
• Basic English communication skills
• MS Office literacy
• Decision-making and problem-solving abilities with the drive to make things happen

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.