Engineer Technical Sales (After-market Sales,Spare Parts)

Vietnam Job Openings

DKSH

October 15, 2024

Location:Ho Chi Minh, VN, VN

Global Business Unit: TEC

Job Function: Sales

Requisition Number: 167647

Description:

About Cummins DKSH:

Cummins DKSH (Vietnam) LLC., a joint venture that was set up after more than 20 years of successful cooperation between Cummins and DKSH in 2009. Cummins and DKSH are taking this long-standing, fruitful business relationship to the next level. The two joint ventures provide an effective platform for Cummins to further expand into the region and provide local economies with the equipment they need to sustain their growth. Globally striving to offer top-quality products and services to their customers, Cummins has found the perfect partner in DKSH: close to 100 employees to take care of Cummins products by providing sales, marketing, project management, and after-sales services in Vietnam. The 24 hour a day, 7 days a week door-to-door after-sales services place Cummins in the perfect position to meet local customers’ requirements and service needs in various sectors including marine, manufacturing, power plants, post, telecommunications, commercial buildings and hospitals.

Job Summary

Promote and sell the company’s after-sales products: spare-parts, engines consumables,...for powergens/gensets, marine engines with the objective to achieve profit margin and customer satisfaction within established policies, procedures and guideline.

General Responsibilities

1. MARKET RESEARCH
Plan and execute market studies; analyze result and write reports and recommendation of viability of products, potential market segment and target customers in order to provide information for manager to make decision on business opportunities
2. PLANNING
Gather and refer information about products, customers feedback and competitor’s activities to manager in order to form annual department/team sales forecast reports and marketing plan
3. MARKETING
Develop marketing materials (brochure, leaflet, newsletter…), translate into Vietnamese; invite customer to marketing campaigns, make presentation (or being a translator) in the seminars in order to increase customers’ awareness of products
4. SALES
Visit customer to promote sales, assess customer needs and potentials, technical advice products, collect cost and propose profit margin, develop contract, negotiate contract terms, conclude sales; follow up payment schedule, chasing customer and propose solution for outstanding debt; in order to achieve sales target
5. TENDER DOCUMENT PREPARATION
Complete technical and commercial part; check the completion of tender document in order to meet customer’s needs and enhance the competitive position of the offer.
6. DELIVERY PROCESS
Collect product sample, approve order confirmation, arrange inspection, monitor delivery schedule, guide customer on custom clearance; organize pre-installation; follow-up installation and commissioning activities; conduct training; in order to process customer’s orders
7. CUSTOMER SERVICE
Visit customer; build and maintain positive customer relationship; receive complaints; identify & propose solutions for warranty issues; co-ordinate with relevant departments and supplier for troubleshooting; in order to maintain and improve the customer relationships

Functional Skills and Knowledge

Accomplished sales skills, demonstrates value as a supporting customers in the pre-sales process, while also independently driving sales throughout all stages of the sales process to meet sales targets
In depth knowledge of Cummins products or related inudstries
Experience in selling parts and consumables
B2B and B2C
Proficient in Microsoft Office
Excellent communication skills, ability to interact with colleagues and customers at all levels

Education

University Degree in Mechanical Engineering/Automation Engineering or relevant majors

Work Experience

Minimum 03 years of experience Sales/ customer service sales/ retailed sales in related industries