Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The team
Hitachi Digital Services Vietnam is part of a 300 strong global delivery network, supporting Hitachi Digital Services around the globe. Our employees collaborate with teams in Japan, India, Portugal, and the US, servicing customers worldwide and working on a huge variety of projects. From cloud migration to digital modernization and advanced analytics, offering operational excellence, agile delivery, and plenty of energy to work on huge transformation projects for our customers.

The role
Japanese Business Operations Staff who will provide business operation support service to Japanese clients. The position involves daily communication with Japanese client to handle various kinds of service requests as follows:

• Handle queries, questions from customer.
• Check the operation/process in system.
• Give answer and resolution for customer's questions/difficulties.
• Collaborate with multiple team (Japanese team, India team) to analyze and resolve the problem.

What you'll bring

• Bachelor's degree or equivalent diploma.
• Japanese level: N1/N2 or equivalent (especially speaking and writing skills).
• Have experience working with Japanese customer and Japanese system.
• Good understanding of Japanese's working culture, Japanese's business manner.
• Ability to collaborate and work in a cross-functional, or multi-national team environment, work directly to client for analyses and collect requirements.
• Good at logical thinking and analysis.
• Self-motivated and eager to learn (in business domain, software engineering, language).
• High responsibility and teamwork spirit.
• Proficiency in English is a plus.

About us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

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