Mô tả công việc:
(Mức lương: 12 - 25 triệu VNĐ)The Project Coordinatorwill join the Shed Proteam and report directly to the Project Manager/Product Director. Shed Pro has been a major focus for Seadev over the past fours years, with a mission to develop cutting-edge sales and lead generation products catered specifically to shed builders, manufacturers, and dealers in the North American market.
As the Project Coordinator, you will play a vital role in ensuring seamless communication and collaboration between the product development team, the US-based Account Manager, and our valued Shed Pro clients. Your primary responsibility will be to understand the clients' business models thoroughly, gain in-depth knowledge of all Shed Pro features, and utilize this understanding to set up, maintain, and expand client accounts successfully.
What will you do?

• Account Setup and Maintenance:
• Collaborate with the US-based Account Manager to complete the setup and onboarding process for new Shed Pro clients, ensuring a seamless transition to our platform.
• Monitor client accounts, track performance metrics, and identify areas for improvement to enhance client satisfaction and account growth.
• Address and resolve any technical or operational issues/requests raised by clients, escalating critical matters to the appropriate teams as needed.
• Client Relationship Management:
• Serve as the main point of contact for Shed Pro clients during the maintenance phase and establish strong professional relationships with them.
• Understand clients' business models, needs, and objectives to tailor Shed Pro solutions that align with their requirements.
• Regularly communicate with clients to address inquiries, provide updates, and gather feedback to enhance the client experience.
• Collaboration and Coordination:
• Collaborate with the US-based Account Manager to devise effective strategies and plans for client onboarding process as well as account growth and retention.
• Liaise with the product development team to stay up-to-date with Shed Pro's latest features, enhancements, and updates.
• Facilitate smooth communication between the product development team and the Account Manager to ensure timely project delivery and issue resolution.
• Product Knowledge and Training:
• Develop an in-depth understanding of Shed Pro's features, functionalities, and applications.
• Provide training and guidance to clients on Shed Pro's usage and best practices to maximize their benefits from the product.
• Reporting and Documentation:
• Prepare regular reports on client account performance, milestones, and potential growth opportunities.
• Maintain accurate documentation of client interactions, requirements, and project updates.

Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:

• Bonus:13th Salary, Work anniversary bonus, Referral bonus, Commission for bringing new project.
• Gifts:Birthday gifts for employees and their children, Wedding anniversary gift, Tet's gift, Baby shower, Women's day, Children's day.
• Healthcare:Private Health Insurance (employees and family's member) & Annual Health Checkup.
• Performance & Salary Review:Annual assessments to ensure fair and equal pay based on performance results.
• Vietnam Social Security:Contribution from probation period.
• Healthy Food & Snacks:FREE daily snack and Friday lunch.
• Team building events and holidays:Company retreat, Family Day, Thanksgiving, Christmas, Year End party.
• 17 days off per year:10 days of annual leave, 5 sick days, 2 Christmas days, and other public holidays as per regulations.
• Friday off in July and August:Enjoy longer weekends, recharge, and soak up the summer sun.
• Learning & Development:Weekly training & inspirational talks at our Social Forum and English classes.
• Sport activities:Badminton & football.

Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:

• Native speaker of Vietnamese, fluent in English (writing, speaking, listening, reading).
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience as a Project Manager, Project Coordinator, Account Coordinator, or similar role, preferably in the software/technology industry.
• Proficiency in using customer relationship management (CRM) software.
• Friendly, personable, goals-driven, and customer-focused.
• Excellent communication and interpersonal skills to effectively engage with clients and cross-functional teams.
• Strong problem-solving abilities and attention to detail.

Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,IT Phần Mềm,Kinh Doanh/Bán Hàng,Quản Lý Sản Phẩm,Triển Khai Phần Mềm