Required Skills:

• Bachelors degree in Business Administration or relevant (Hotel management degree would be preferred)
• Minimum 2-3 years work experience in related fields.
• Good computer skills and in-depth knowledge of relevant software such as MS Office Word, Excel, …
• Planning and organizing skills
• Good interpersonal skills
• Good at analytical skills and attention to details
• High level of confidentiality, professional integrity and ethics
• Supervisory skills, problem solving skills, Teamworking skills.
• Excellent written and verbal communication in Vietnamese and English
• Willing to “go the extra mile” and put in the time and effort necessary to achieve tasks at hand

2. MS Support Tasks

• Answering all reservation enquires via the following channels and transfer to Call Center

o Telephone
o E-mail
o Sales Consultants

• Answering all member services communication via the following channels

o Telephone
o E-mail
o Hotel direct
o Facebook

• Assisting members to use Accor tools such as website, app etc
• Handling and tracking of all member services matters for Vietnam members as per Accor Plus Policy
• Liaising with Hotels on member feedback and information on the membership as required
• Preparation of Member Service monthly Reports for Manager
• Dealing with all Member issues and feedback from communication channels.
• Dealing with all ALL-Accor Live Limitless issues related to Accor Plus members within Vietnam
• Communication with other regional Member Services personnel to assist inter region complaints
• Escalating Member complaints as applicable
• Carry out duties as allocated by the GM, Member Care & QA Managers and support other departments on handling member

Benefits:

• Working hours: 8:30am – 5:30pm from Monday to Friday
• 15 days of Annual Leave
• Social and health insurance based on Vietnam regulations
• Professional working environment.